Izabele Graham
Peakhurst,Australia
Summary
An energetic, innovative, and dynamic transport professional that has a proven track record in managing an express operation in a fast-paced environment, looking to offer my skills and expertise to a new and challenging position. I have a strong focus on Safety, our customers, driving performance, improving efficiencies and cost reduction. Proven people management skills, with the ability to manage performance and motivate staff on an individual and team level.
Overview
30
30
years of professional experience
Work History
Branch Manager
Border Express
Chullora
04.2023 - Current
- Proactive Safety Measures - Safety Observations, Risk Assessments and Hazard Reports;
- Team Engagement Plans in place for all Teams and being actioned
- Cost reduction in all relevant areas (e.g. Labour variables, pallets, Adhoc, sub-contractors & outside labour);
- DIFOT reported daily in all associated reporting areas; Labour rela Accruals.management – e.g. Absenteeism and Annual Leave Accruals;
- As a Manager and Leader, demonstrate behaviour that is exemplary and always in line with good management practice, Corporate Values and Code of Ethics;
- Regularly monitor the performance of all operational activities under the control of this position. Coach team members to improve their performance where this is necessary; or identify process improvements and recommend accordingly.
- Manage the people communications within area of responsibility – includes shift kick off meeting, toolbox talks, National information cascades; daily awareness of the DIFOT results.
- Ensure daily DIFOT targets are achieved.
- Manage labour plans based on forecasted volumes, labour capacity managed to recover effectively within cost and service guidelines.
- Oversee the presentation of the depot, people and equipment in accordance with company standards.
- Collaborate with other Depots in taking a cross functional/team approach in support of national network needs.
- Collaborate closely with the Network Improvements Team to implement more efficient and cost-effective improvements.
- Collaborate with members of customer service, sales, and senior leaders to ensure the smooth running of your operations every day.
- Analyse and report on all weekly results for your operations.
- Ensure all freight movements are compliant with all legislative requirements by monitoring compliance reporting and incident management.
- Ensure all discrepancies are actioned daily
- Monitor performance of all employees and guide Supervisors in taking the best actions to remedy where performance is below standard.
- Always engage with others in a polite and friendly manner; facilitate a team environment by ensuring all members are treated equally and provide technical assistance and guidance and clear work directives to your team.
- Provide timely feedback, both positive and negative or formal and informal, to all Supervisors on a regular basis whilst ensuring that any communication and correspondence is prompt, courteous and delivered in a professional manner;
Facility Manager
Aust Post
Granville
02.2021 - 04.2023
- Manage the Granville facility operational activities that support the achievement of the COO objectives, with a particular focus on safety, customer, service delivery standards, cost activities and legal and legislative compliance.
- Develop and implemented process efficiencies that improve service levels in line with targets e.g., DIFOT
- Execute productivity initiatives which will optimise the operations and deliver on financial targets
- Manage allocation of resources of 400 staff through effective labour planning and allocation of equipment to meet processing obligations, schedules, and service performance standards.
- Develop and execute the depot communication strategy that drives improved engagement, service, safety, and efficiency.
- Build a culture of continuous improvement through the establishment of Lean Six sigma principles and methodologies
- Experience working with and coordinating stakeholders to promote and deliver business outcomes
- Operational leadership experience in a large complex organisation structure where quick decision making, and cultural change initiatives are required
- Experience in planning and delivering organisational change in the context of complex transformational change
- A strong business acumen and high level of understanding on financial management
General Manager Botany Depot
TNT Express/FedEx
Botany
01.1999 - 02.2021
- Ensure all WHS policies, procedures and standards are adhered to including Chain of Responsibility and ensure all incidents/near misses/injuries are reported immediately.
- Overseeing daily business operations to ensure the business achieves best results for our customers.
- Overall responsibility for planning within the location, including high level goal setting for the departments and management team.
- Oversee and lead projects involving significant planned changes.
- Contribute to the development of region wide strategies and coordinate planning and implementation activities required to achieve the goals.
- Continuously seeks to develop and improve the effectiveness and efficiency of the department by ensuring the application of quality driven management (QDM) principles.
- Prepare and submit annual department/location plans, including budgets.
- Developing and implementing growth strategies.
- Managing Budgets to ensure a balance of cost and service to our customers.
- Improving revenue by working closely with sales and our customers both internal/external.
- Evaluating performance and productivity within the depot.
- Analyzing accounting and financial data to ensure a balance between cost and service.
- Managing over 400 staff for the Granville site
NSW International Operations Manager
TNT
NSW
01.2016 - 01.2018
- Managing a team of 52 staff.
- Ensuring best service performance is met for our International Service Performance across the Sydney Basin.
- Managing operational staff performance.
- Major customer relationship management.
- Monitor, analyse and report on areas of improvement for our international product both imports and exports.
- Working Relationship with Border Force and other government bodies.
- Ensure all WHS policies, procedures and standards are adhered to including Chain of Responsibility and ensure all incidents/near misses/injuries are reported immediately.
- Staff Counselling and Discipline.
PUD (Pick Up and Delivery) Manager
TNT
01.2015 - 01.2016
- Manages a team of 150 drivers.
- Managed delivery performance and collection daily.
- Ensure all OH&S policies, procedures and standards are adhered to (including CoR).
- Optimising cost within the PUD.
- Managing a team of 10 Team Leaders/Supervisors.
- Ensure KPI’s are met by the team.
Process Excellence & Customer Solutions Manager
TNT
01.2013 - 01.2015
- WHS Compliance at 100%.
- Ensure all depot compliance is performing at 100%.
- Analysed and reported on our Major Customer service performance and improvements.
- Identifies areas of improvements through gap analysis daily.
- Implemented project plans for operational efficiencies.
- Assisted fellow managers on areas of improvement for their operations (7 Managers).
International Service Quality Analyst
TNT
01.2007 - 01.2013
Customer Service Team Leader
TNT
01.1999 - 01.2007
Freight Coordinator
Stage and Screen Travel & Freight Services
01.1998 - 01.1999
Customer Service / Sales
Australian Air Express
01.1996 - 01.1998
Skills
- ORDMS
- Proficient in Microsoft Office Packages
- Proficient in Cognos / Impromptu
- Excel / Word / PowerPoint
Timeline
Branch Manager
Border Express
04.2023 - Current
Facility Manager
Aust Post
02.2021 - 04.2023
NSW International Operations Manager
TNT
01.2016 - 01.2018
PUD (Pick Up and Delivery) Manager
TNT
01.2015 - 01.2016
Process Excellence & Customer Solutions Manager
TNT
01.2013 - 01.2015
International Service Quality Analyst
TNT
01.2007 - 01.2013
General Manager Botany Depot
TNT Express/FedEx
01.1999 - 02.2021
Customer Service Team Leader
TNT
01.1999 - 01.2007
Freight Coordinator
Stage and Screen Travel & Freight Services
01.1998 - 01.1999
Customer Service / Sales
Australian Air Express
01.1996 - 01.1998
Training
- Leading the Way – June 2014
- Senior First Aid Certificate – June 2007
- PowerPoint 2002 – September 2007
- Advanced Microsoft Excel – September 2010
- Recruitment and Selection Skill Training – June 2006
- IATA – September 2004
Section name
I can provide referee details upon request.