Izabella Berryman
Saint Marys,NSW
Summary
Offering excellent interpersonal abilities and strong work ethic, eager to learn and develop in retail sales environment. Brings understanding of customer service principles and ability to quickly adapt to new tools and procedures. Ready to use and develop communication and organizational skills in a part time role in the retail industry .
Overview
6
6
years of professional experience
Work History
Bartending & Gaming Attendant /Bistro Attendant
Greystanes Hotel
03.2022 - 12.2022
- Performed cash handling duties, provided change and balanced money at end of shift.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean gaming area.
- Upheld strict compliance with all gaming laws, regulations, and company policies to maintain a professional and ethical gaming environment.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
- Managed cash transactions efficiently, maintaining accurate accounting records and preventing discrepancies or losses.
- Stayed up-to-date with industry trends and advancements, incorporating relevant knowledge into daily interactions with patrons.
- Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
- Adhered to strict health department guidelines for food handling and sanitation procedures in all work areas.
- Contributed to team efficiency by assisting colleagues during peak hours or when shortstaffed.
- Processed sales transactions using POS system.
- Greeted customers with smile and provided helpful suggestions.
Beauty Spa Trainer
Endota Spa
01.2017 - 12.2020
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Diploma of Education - Beauty Therapy
Meadowbank Tafe
Meadowbank12-2017
Skills
- Strong work ethic
- Quick decision making
- Cash handling proficiency
- Age verification
- Responsible gambling practices
- Sales and upselling
- Cash handling
- Customer service expertise
- Customer service
- Time management
- Employee training
- Teamwork and collaboration
- Customer assistance
- POS systems
- Flexible schedule
- Service upselling
- Problem-solving abilities
- Attention to detail
- Multitasking
- Reliability
- Organizational skills
Timeline
Bartending & Gaming Attendant /Bistro Attendant
Greystanes Hotel
03.2022 - 12.2022
Beauty Spa Trainer
Endota Spa
01.2017 - 12.2020
Diploma of Education - Beauty Therapy
Meadowbank Tafe
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