IZABELLA CHIMIENTI
Broadbeach
Summary
Customer focused and result driven with 7+ years of experience in delivering exceptional support. Having a track record of driving revenue growth through effective sales techniques and building strong relationships. My experience in sales led me to being top sales women at Tan Republic for over a year, as well as building connections with people I still keep in contact to this day. Enhancing shopping experiences as well as creating a welcoming atmosphere to ensure customer satisfaction is what motivates me. I would love to be given the opportunity to utilize my skills to drive sales success and deliver exceptional service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Personal Trainer
Bay Club
12.2021 - 03.2024
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
- Designed specific workout systems for individual clients based on performance ability.
- Tracked client progress with regular assessments, adjusting programs as needed to ensure continued improvement over time.
- Conducted initial consultations for potential clients, assessing their goals and providing recommendations for suitable training packages.
Customer Service Representative
Target
03.2019 - 04.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
Tanning Consultant And Sales Associate
Tan Republic
11.2017 - 01.2019
- Gained communication skills and am able to deal with any customer even if they have behavioural problems
- Gained time management and responsibility by having to open and close the store every week/weekend
- Able to remain calm when the stores has many people in it at once
- Increased salon revenue through upselling tanning packages and retail products to clients.
- Fostered a welcoming atmosphere within the salon that encouraged repeat business from satisfied customers.
- Always on time and ready to go.
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
- Contributed to a clean and hygienic environment by maintaining the cleanliness of tanning beds and rooms after each use.
Waitress
Bullwinkles
08.2017 - 11.2017
- Accept payment from customers, and make changes as necessary
- Clean and organized eating, service, and kitchen areas
- Notify kitchen personnel of shortages or special orders
- Communicate with customers regarding orders, comments, and complaints
- Prepare and serve cold drinks, or frozen milk drinks or desserts, using drink-dispensing, milkshake, or frozen custard machines
- Distribute food to customers
- Wash dishes, glassware, and silverware after meals
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Serve food and beverages to guests at banquets or other social functions
- Pack food, dishes, utensils, tablecloths, and accessories for transportation from catering or food preparation establishments to locations designated by customers
Nanny/ Babysitter
Nannying
03.2017 - 05.2017
- Monitor rest periods and nap schedules
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Instruct children in safe behaviour, such as seeking adult assistance when crossing the street and avoiding contact or play with unsafe objects
- Organize and put together activities, such as games, arts and crafts, sports, walks, and play dates
- Perform housekeeping and cleaning duties.
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
House Host
Street Of Dreams
06.2016 - 08.2016
- Being attentive to the guests that are touring the house
- Being very organized and cleaned whatever was needed to be cleaned to make a nicer appearance
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Always was on time and ready for my shift
- Always came to work with a positive attitude.
- Increased client satisfaction by providing exceptional customer service and answered questions based on various topics throughout the home.
- Established strong customer relationships, building recommendations and loyalty.
Education
High School Diploma -
Wilsonville High School
Wilsonville High School06.2019
Skills
- Personable
- Disciplined
- Result oriented
- Time management
- Active listener
- Positive attitude
- Adaptability
- Responsible
Certification
NASM Personal Training Certification
Timeline
Personal Trainer
Bay Club
12.2021 - 03.2024
Customer Service Representative
Target
03.2019 - 04.2021
Tanning Consultant And Sales Associate
Tan Republic
11.2017 - 01.2019
Waitress
Bullwinkles
08.2017 - 11.2017
Nanny/ Babysitter
Nannying
03.2017 - 05.2017
House Host
Street Of Dreams
06.2016 - 08.2016
High School Diploma -
Wilsonville High School
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