Izabella Cotterill
Wentworth Falls,NSW
Summary
Diligent Hospitality Worker with great people skills. Dedicated to providing guests with best-in-class service and elevating reputation of establishment. Equipped to reliably meet standards and go above requirements to help team members with wide-ranging hospitality needs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Pet Care Assistant
Petropolitan
Calgary , Alberta
04.2023 - 09.2024
- Assisted in training new pet care staff members on proper animal handling and safety protocols.
- Cleaned up pet messes and provided fresh food and water to all assigned pets.
- Walked dogs on a regular basis, ensuring they were kept safe and healthy.
- Communicated with clients regularly regarding their pet's care needs and progress.
- Kept work area clean by sanitizing cages, dishes, bedding, toys. after use.
Customer Experience Leader/Front Desk Agent
Holiday Inn Express
Calgary, AB
07.2022 - 03.2023
- Counted and balanced registers.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Coached staff on strategies to enhance performance and improve customer relations.
- Processed credit card payments and counted back change and currency with 100% accuracy rate
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Responded to inquiries and room requests made online, by phone and via email.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Helped patrons find entertainment and sporting events, making reservations and enhancing customer experience.
- Developed vast knowledge of local area to provide guests with information about dining options, arts, culture and other entertainment.
Housekeeping Supervisor
holiday Inn Express
Calgary, AB
07.2022 - 03.2023
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Made housekeeping task Sheets daily with opera system.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Communicated with maintenance team on damages to repair.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
Breakfast Attendant
Holiday Inn Express
Calgary, AB
05.2022 - 07.2022
- Prepared daily breakfast bar with abundant self-serve and cooked meal items.
- Stocked coffee, juice and milk dispensers continuously for guests' beverage needs.
- Monitored dining spaces to quickly clear and clean tables between guests.
- Set out and arranged cold foods such as cereal, muffins and sweet rolls for self-service area.
- Created food displays according to established standards and replaced dated products with fresh.
- Greeted guests with friendliness and professionalism.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Adhered to company safety policies and procedures regarding proper food safety and sanitation.
- Properly stored food by adhering to food safety policies and procedures.
Hostess
Coras
Calgary, AB
02.2022 - 05.2022
- Greeted guests and gathered information to seat groups or place on waitlist.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Greeted customers, answered questions and recommended specials to increase profits.
- Answered telephone to provide dining information and take reservations.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Built positive relationships with other front-of-house and kitchen staff.
- Took beverage orders and served drinks during peak meal times.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
Front Counter Staff /Sandwich Artist
Tim Hortens
Calgary, AB
10.2021 - 02.2022
- Customer service
- food safety
- food handling
- Cash handling
- Active listening
- Responding to special requests
- Barista
- Taking online orders
- Organization
- Positive & friendly language
- Problem solving
- Multitasking
- Making coffees and specialty Beverages, lattes, caps etc-
- Sandwich artist
- Food prep
Waitress/Hostess
Jasper’s Wafflato
Jasper, AB
03.2021 - 10.2021
- Exemplary customer service
- Effective communication
- Active listening
- Point of sale systems (touch bistro)
- Positive & friendly language
- Problem solving
- Multitasking
- Organization
- Computer skills
- Greet and seat all guests
- Track table status
- Planing upcoming reservations
- Taking phone and online orders
- Coordinate with all servers
- Responds to guest special requests
- Cash handling & debit machines.
Public Area Attendant
Fairmont Jasper Park Lodge
Jasper, AB
05.2020 - 03.2021
- Looking after cleanliness of all public areas around the hotel
- Cleaning public bathrooms and keeping them presentable for all guests
- Changing all garbage bins around the hotel
- Cleaning and maintaining all floors around hotel etc
- Monitored indoor and outdoor areas proactively for anything out of place or needing attention, kept alert for guests in need of help and practiced exemplary hospitality.
- Adhered tirelessly to public and company health and sanitation standards to keep guests and colleagues safe from disease transmission and injuries.
- Kept business entrances clean, tidy and professional in appearance.
Laundry Attendant
Fairmont Jasper park Lodge
Jasper , AB
10.2019 - 03.2020
- Sorting sheets and blankets and pillows
- Feeding sheets, pillows cases and towels through machine
- Folding towel with & blankets
- Receiving sheets pillows cases and towels and tied them together.
- Bundling and tying linen and towels
- Handling and changing programs of laundry machinery
- Changing ribbon on laundry machine
- Fast pace environment
- Loaded and unloaded washers and dryers, observing correct operating instructions.
- worked as a team work
Dry Cleaners
fairmont Jasper park lodge
Jasper, AB
04.2019 - 10.2019
- Attached tags to identify customer items.
- Greeted customers, collected items and recorded contact information.
- Neatly hung or folded items and bagged for customers.
- Separated white clothing from colors to prevent bleeding dye.
- Operated washing machines and dryers to clean clothes using standard methods.
- Ironed and pressed clothing using spray starch for crisp, clean and wrinkle-free items.
- Sewed damaged areas following customer requests and company policies.
- Retrieved and delivered laundry from customer locations.
Telemarketing Sales
Insight Fundraising
Sydney, Australia , New South Wales
10.2017 - 11.2017
- Handled inbound telephone calls from interested customers.
- Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
- Worked well with automatic computer dialing and proprietary software to manage daily call loads.
- Educated customers about product or service offerings meeting individual needs.
- Set up new accounts and listed personal, demographic and payment information in system.
- Received and processed customer payments.
- Cold called new customers to increase profits.
- Called prepared lists of leads and read short scripts to promote. products and services.
Room Attendant
Fairmont jasper park Lodge
Jasper, AB
02.2016 - 03.2017
- Interacted pleasantly with clients and guests when performing daily duties.
- Welcomed guests, provided answers to questions, and anticipated guests' service needs.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Organized supplies for use based on expected customer needs.
- Vacuumed, dusted and polished furniture in common areas, hallways and waiting areas at elevators.
- Replenished each guest room with water glasses, toiletries and paper products.
- Delivered extra linens, paper products and toiletries to guests.
- Locked guest rooms after performing housekeeping services and maintained complete security.
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
Housekeeper
Banff Rocky mountain Resort
Banff, AB
10.2015 - 02.2016
- Cleaning apartments/ rooms
- Washed and dried dishes to maintain clean and orderly kitchen.
- Sanitized kitchen counters, wiped down cabinets and swept and mopped floors.
- Replenished drinking glasses, writing supplies and other hotel amenities to provide elements of comfort and convenience for guests.
- Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Interacted pleasantly with clients and guests when performing daily duties.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
Room Attendant
fairmont Resort leura
Leura, Australia , New South Wales
10.2013 - 10.2015
- Interacted pleasantly with clients and guests when performing daily duties.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Vacuumed, dusted and polished furniture in common areas, hallways and waiting areas at elevators.
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
- Organized supplies for use based on expected customer needs.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Responded quickly to guest inquiries and delivered linens and personal care items upon request.
- Managed linen cart by keeping neat and organized.
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
- Sanitized and cleaned sinks, mirrors, toilets, and showers.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
Education
High School Diploma -
Mountain Christian College
Australia, New South Wales 09.2013
Skills
- Pro Serve( Oct 2021)
- Menu Memorization
- Point of Sale (POS) System Operations
- Conflict and Complaint Resolution
- Upselling and Cross Selling
- Point of Sale Systems
- Price Memorization
- Product Knowledge
- Cash Register Operation
- Positive Team Player
- Operating Heavy Machinery
- worked with Opera system
- Pet safety
Personal Information
I currently live in calgary, Alberta. I have a driver license and a working vehicle what will be affective in getting me to work if needed, i also have a proserve (2021), my availability is flexibility.
Certification
- Certified proserve - [2021]
Reference
- Deepak Thankachan (supervisor) Fairmont Jasper park lodge Ph: 7808200594
- Suhas Sawant (owner/manager) Jasper wafflato CA phone 8254366795
Timeline
Pet Care Assistant
Petropolitan
04.2023 - 09.2024
Customer Experience Leader/Front Desk Agent
Holiday Inn Express
07.2022 - 03.2023
Housekeeping Supervisor
holiday Inn Express
07.2022 - 03.2023
Breakfast Attendant
Holiday Inn Express
05.2022 - 07.2022
Hostess
Coras
02.2022 - 05.2022
Front Counter Staff /Sandwich Artist
Tim Hortens
10.2021 - 02.2022
Waitress/Hostess
Jasper’s Wafflato
03.2021 - 10.2021
Public Area Attendant
Fairmont Jasper Park Lodge
05.2020 - 03.2021
Laundry Attendant
Fairmont Jasper park Lodge
10.2019 - 03.2020
Dry Cleaners
fairmont Jasper park lodge
04.2019 - 10.2019
Telemarketing Sales
Insight Fundraising
10.2017 - 11.2017
Room Attendant
Fairmont jasper park Lodge
02.2016 - 03.2017
Housekeeper
Banff Rocky mountain Resort
10.2015 - 02.2016
Room Attendant
fairmont Resort leura
10.2013 - 10.2015
High School Diploma -
Mountain Christian College
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