Izabella Lion
Gold Coast,QLD
Summary
Dynamic and adaptable professional with proven experience in high-volume work load and personal assistance. Excelled at enhancing customer satisfaction and fostering team collaboration. Skilled in complaint handling and multitasking, achieving significant improvements in service quality and efficiency. Demonstrates exceptional organizational skills and a commitment to excellence, ensuring seamless operations and elevated client experiences.
Overview
3
3
years of professional experience
Work History
Personal Assistant
Private Individual
12.2021 - 12.2022
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Maintained entire family's schedule and organized events.
- Provided emotional support and companionship to clients.
- Helped clients to maintain independence and quality of life.
- Facilitated transportation to and from appointments.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Reduced missed opportunities, diligently monitored emails and responded to time-sensitive requests.
Waitress Supervisor
Georges Paragon
01.2022 - Current
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
- Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
- Addressed customer complaints with empathy and efficiency, turning potential negative experiences into positive outcomes.
- Collaborated with management team to plan and execute special events.
- Monitored dining area to ensure all guests received attentive service without delays.
- Implemented health and safety protocols to ensure safe dining environment for both staff and customers.
- Achieved high levels of customer loyalty through exceptional service and engagement.
- Trained new staff to uphold service standards, ensuring consistency in customer experience.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Education
Certificate III - Law
TAFE QLD
QLDA.B. Paterson College
Gold CoastDiploma Of Business - Business
Barrington College
Gold Coast, QLD11.2021
Skills
- Task delegation
- Complaint handling
- Order accuracy
- Customer service
- Relationship building
- Conflict resolution
- Worker training
- Cash handling
- Payment acceptance
- High volume work load
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Organizational skills
- Active listening
- Adaptability and flexibility
- Decision-making
Languages
Russian
Native or Bilingual
English
Full Professional
Timeline
Waitress Supervisor
Georges Paragon
01.2022 - Current
Personal Assistant
Private Individual
12.2021 - 12.2022
Certificate III - Law
TAFE QLD
A.B. Paterson College
Diploma Of Business - Business
Barrington College
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