Izabella Rampton
Maryborough,QLD
Summary
MY name is Izabella Rampton and I am currently completing tale part time online to finish the remaining units left in order to finish my plumbing apprenticeship, looking to work from home. I am a Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviour's, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Plumber
East Coast Apprenticeships
08.2023 - 10.2023
- Repaired plumbing systems, components, and equipment.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Measured, threaded, and cut materials to correct angles.
- Complied with state plumbing codes throughout duration of each project.
- Filled pipe systems with water and air to determine location of leaks.
- Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
- Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.
Plumber
KIMBER PLUMBING
08.2022 - 04.2023
- Independently worked on projects, while offering process coordination and cooperation with other teams.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Followed safety practices with tools and general behaviors to prevent accidents and safeguard equipment.
- Listened to instructions from journeyman plumber, gaining valuable onsite job training.
- Tested for leaks in new and repaired systems to verify functional and safe working condition.
Plumber
BRISBANE BATHROOM AND KITCHEN
01.2022 - 08.2022
- Removed broken or damaged flooring and laid down new floors.
- Smoothed, sanded, primed and painted walls.
- Completed all aspects of painting tasks by spraying, rolling, brushing and cutting.
- Collaborated with teams to prepare building sites and support needs of project managers, supervisors, framers, plumbers, electricians, roofers and finish carpenters throughout all phases of building projects.
- Carefully coordinated all specifications and plans to keep projects running smoothly and efficiently.
Receptionist
AQUARIUS HEALTH AND MEDI SPA
07.2018 - 08.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.M
- Answered phone promptly and directed incoming calls to correct offices.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Transcribed phone messages and relayed to appropriate personnel.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Printed prescription requests and queries in compliance with practice protocol.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Plumber's Apprentice
AK BLAIR
11.2019 - 12.2021
- Operated ground microphones and listening discs to locate hidden water line leaks.
- Secured rising mains and boiler piping to structural supports in new construction and remodeling projects.
- Tested and operated hydraulic and pneumatic equipment for heating and cooling systems.
- Inspected sewers and piping systems to assess quality and condition.
Education
Certificate III - PLUMBING
TAFE QUEENSLAND
Nambour, QLD08.2024
High School Diploma -
Holland Park State High School
Holland Park West, QLD11.2019
Skills
- Silver and Soft Solder Welding Codes Compliance
- Septic System Installation
- Piping Installation
- Site Excavation
- Diagram Reading
- Maintenance Understanding
- Basic Repairs Knowledge
- Blueprint Reading
- Equipment Safety
- Medical Transcription
- Letter Preparation
- Medical Office Administration
- Referral Verification
- Medical Terminology
- Payment Collection
- Records Management
- Appointment Scheduling
- FIRST AID AND CPR
- EWP LICENSE
- WORKING AT HEIGHTS
- CONFINED SPACES
Timeline
Plumber
East Coast Apprenticeships
08.2023 - 10.2023
Plumber
KIMBER PLUMBING
08.2022 - 04.2023
Plumber
BRISBANE BATHROOM AND KITCHEN
01.2022 - 08.2022
Plumber's Apprentice
AK BLAIR
11.2019 - 12.2021
Receptionist
AQUARIUS HEALTH AND MEDI SPA
07.2018 - 08.2022
Certificate III - PLUMBING
TAFE QUEENSLAND
High School Diploma -
Holland Park State High School
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