Izadora Borges Duarte
Sydney/Randwick,NSW
Summary
Dedicated and passionate hospitality professional with a keen interest in delivering exceptional guest experiences. Adept at multitasking in fast-paced environments, demonstrating strong interpersonal skills and a genuine commitment to customer satisfaction. Eager to leverage a blend of practical experience and a deep enthusiasm for hospitality to contribute to a dynamic and guest-centric organization. Seeking opportunities to grow within the industry and continually enhance service quality.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Supervisor
Sonoma Bakery Bondi
Sydney, NSW
12.2023 - Current
- Managed a great amount of orders (POS terminal) while kept the store visually appealing, clean and welcoming to customers
- Delivered a high standard customer service in a fast-paced environment
- Ensured the Standard Operation Procedures (SOP) at every level of the store
- Directed and supervised team of 2/3 employees in daily operations.
- Ensured adequate stock levels of store products and supplies
- Trained new employees on company policies, job duties, and performance expectations.
Lead Barista
Cat & Cow Coffee
Sydney, NSW
11.2023 - 05.2025
- Greeted and communicated with customers to take orders and offer recommendations based on taste preferences;
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
- Consistently maintained high levels of cleanliness and sanitation to ensure quality.
- Utilized upselling techniques to increase average order value.
- Placing restock orders to suppliers for all the products of barista section;
Barista
Love Bomb Candy
Sydney/Cockle Bay, NSW
11.2023 - 01.2024
- Greeted and took customers orders; Prepared and assured high quality standards of beverages sold, such as coffees, shakes, juices and frappes; Maintained cleanness of work station; Monitored inventory levels of supplies and restocked when necessary;
Coffee Barista
The Coffee Brasil
Brasil/Goiânia, GO
06.2023 - 10.2023
- Took orders; Prepared coffee beverages; Restocked supplies; Executed all opening and closing procedures;
Financial Planning Analyst
EuroChem Group
Brasil/São Paulo, SP
02.2020 - 04.2023
- Executed periodic analytic reports (mainly) concerning budget deviations of profit margin, supplies and sales for a multimillionaire Swiss fertilizer manufacturer.
Education
Bachelor of Science - Economics
University of Rio De Janeiro, RJ, BR
Brasil, RJ07.2023
Skills
- Team collaborative, proactive and problem solver
- Strong Customer Service and Upselling Skills
- High Cleanliness and Hygiene Standards
- Ability to Multitasking and Time managing
Certification
- Black Market Roasters certificates: Foundation Barista Knowledge; Seed to Cup; Working with Recipes; Latte Art Course; High Volume Barista; Customer Service
Timeline
Supervisor
Sonoma Bakery Bondi
12.2023 - Current
Lead Barista
Cat & Cow Coffee
11.2023 - 05.2025
Barista
Love Bomb Candy
11.2023 - 01.2024
Coffee Barista
The Coffee Brasil
06.2023 - 10.2023
Financial Planning Analyst
EuroChem Group
02.2020 - 04.2023
Bachelor of Science - Economics
University of Rio De Janeiro, RJ, BR
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