Izaiah Swain
Penguin,TAS
Summary
Experienced in explaining complex financial concepts clearly and concisely. Proven ability to manage budgets, analyze data, and implement strategies for financial growth. Passionate about utilizing technology to optimize business processes, streamline operations, and enhance efficiency. Skilled at collaborating with cross-functional teams and delivering innovative solutions to challenging problems. Seeking to leverage finance and IT expertise to contribute to the success of a dynamic organization.
Overview
11
11
years of professional experience
Work History
Director
Unturned Stone Marketing
04.2022 - Current
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Drove product development from concept to launch, ensuring alignment with customer needs.
- Enhanced user experience by implementing responsive web design and optimizing website performance.
- Migrated websites to new platform to minimize downtime and maintain seamless user experiences.
- Adhered to SEO best practices while designing sites.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
Finance Manager
Toybox Games Studios Pty Ltd
06.2016 - Current
- Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Processed invoices and contacted appropriate parties for timely payment receipt.
- Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
- Developed comprehensive financial reports for executive decision-making support.
- Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
Property Representative
Flex Realty
04.2024 - 07.2024
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Coordinated vendors, buyers and solicitors to achieve settlements on time
Branch Manager
Australia and New Zealand Bank
10.2021 - 01.2024
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Developed strong lending skills to support branch operations and build ongoing customer relationships.
Branch Manager
Commonwealth Bank of Australia
03.2018 - 09.2021
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Developed strong lending skills to support branch operations and build ongoing customer relationships.
Business Manager
Jackson Motor Company
10.2017 - 02.2018
- Negotiated contracts with suppliers and vendors, securing favourable terms for the company while maintaining strong relationships.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Managed cross-functional teams, ensuring timely completion of projects within budget constraints.
Customer Advisor
National Australia Bank
03.2016 - 10.2017
- Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.
- Maintained up-to-date knowledge of industry trends and competitor offerings to better serve clients and address inquiries effectively.
- Guided customers through product selection, offering tailored recommendations based on individual needs.
- Guided borrowers through complex transactions with ease by clearly explaining all aspects of the lending process.
Team Leader
Serco Citizen Services Australia
03.2014 - 03.2016
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Customer Service Representative
Serco Citizen Services Australia
04.2013 - 03.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Diploma in Financial Planning -
Kaplan Australia
Australia07.2017
Certificate III in Financial Services -
Commonwealth Bank of Australia
Australia10.2020
Certificate III in Customer Contact -
Serco Training
Australia03.2014
Certificate III in Business Administration -
NDA Tasmania
Australia02.2013
Skills
- Contract accuracy and proofing
- Strategic Planning
- Sales negotiation strategies and success
- SEO proficiency
- People Management
- Business Planning
- Wordpress, Shopify and Wix web development
- CRM platforms such as Hubspot, Siebel, MRI, MYOB Contacts, Oracle, etc
- Accounting and HR platforms such as Xero, Quickbooks, MYOB, SuccessFactors, Reckon Elite, Cashflow Manager, etc
- Advanced Microsoft Office Suite proficiency
- Legacy system proficiency such as Mainframe and DOS
Accomplishments
- Featured in Clarity Consulting’s '7 Questions on Leadership' series
- Graduate of the ANZ Prominent Leader Program
- Earned a scholarship through NAB’s Australia wide competition
- Community outreach assistance with banking and IT through Rural Health Tasmania
- Contributed to the Tarkine Coast Progress Group ongoing operation
- Member and active contributor to the Agriplex Burnie Show
- Average recorded sales at Flex Realty all over asking and market prices.
- Most recent ANZ annual branch lending results showing 11% year-on-year book growth
- Second highest sale-to-lending conversion rate state wide at JMC
- State champion for pioneering technology platform at NAB
References
- Katherine McKenzie, Manager at ANZ, 0466 135 500
- Yasin Karatas, Director of Toybox Games Studios, 0468 612 204
Timeline
Property Representative
Flex Realty
04.2024 - 07.2024
Director
Unturned Stone Marketing
04.2022 - Current
Branch Manager
Australia and New Zealand Bank
10.2021 - 01.2024
Branch Manager
Commonwealth Bank of Australia
03.2018 - 09.2021
Business Manager
Jackson Motor Company
10.2017 - 02.2018
Finance Manager
Toybox Games Studios Pty Ltd
06.2016 - Current
Customer Advisor
National Australia Bank
03.2016 - 10.2017
Team Leader
Serco Citizen Services Australia
03.2014 - 03.2016
Customer Service Representative
Serco Citizen Services Australia
04.2013 - 03.2014
Diploma in Financial Planning -
Kaplan Australia
Certificate III in Financial Services -
Commonwealth Bank of Australia
Certificate III in Customer Contact -
Serco Training
Certificate III in Business Administration -
NDA Tasmania
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