Izayiah Belcher
Perth ,wa
Summary
Dependable cafe professional with strong background in food services. Focused on delivering exceptional customer service and encouraging repeat business. Consistently goes beyond requirements to satisfy customers and improve business operations. Friendly worker with experience in order taking, payment processing and food safety. Contributes to team success by working hard, taking on extra work and meeting customer needs. Great at managing time and helping fellow workers. Background includes inventory management, sales leadership and recordkeeping. Organized and forward-thinking food service professional with a flexible and motivational management style.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cert 3 Trainee Educator
School of Early Learning
03.2023 - 07.2024
- Developed lesson plans that incorporated mandated topics and included immersive activities for student engagement.
- Monitored classrooms for safety and good behaviour, offering students positive reinforcement to maintain discipline.
- Cultivated positive relationships with administration, teaching staff, and students.
- Worked with classroom teacher to learn about current standards and best practices.
- Facilitated small group activities and one-on-one instruction to meet individual student needs.
- Assisted with management of classroom rules, procedures and expectations to instill discipline and observance of conduct code.
- Created and implemented different learning activities to meet needs of different types of learners.
Youth Worker
Centre Point Youth
12.2021 - 12.2023
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Encouraged youth clients to develop own activities and leadership skills through group discussions.
- Provided key emotional support to special needs youth.
- Managed and led activities promoting growth in mental, emotional, and educational areas.
- Developed and implemented range of lessons and resources to motivate young people.
- Assisted in identifying and reducing barriers to youth engagement and development.
- Developed and delivered educational workshops to support youth in understanding and navigating real-world experiences.
- Contributed to development of individualized plans to support youth goal achievement.
Kitchen Hand
Danny's Double Deck Bus
05.2020 - 12.2022
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Operated kitchen equipment in accordance with manufacturer instructions.
- Unloaded food deliveries and stored items in proper locations for easy access.
- Transported food items from storage areas to kitchen for prepping.
- Plated and presented food following chef requirements.
- Maintained composure and work quality while under stress.
Crew Member
Macdonald's
01.2020 - 09.2022
- Prepared products following restaurant, health, and safety standards and procedures.
- Assisted other team members to achieve goals.
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Stocked shelves to organize aisles in assigned department.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Collaborated with team members to complete orders.
- Trained new team members on procedures, customer service, and sales techniques.
- Worked front counter, drive-thru and other areas.
- Brewed coffee and tea and changed out drink station syrups.
- Documented customer orders and conveyed special requests to kitchen staff.
Cafe Crew
Macdonald
01.2020 - 09.2022
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Placed orders to restock items before supplies ran out.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
Food Runner
the Last Drop
01.2020 - 12.2020
- Greeted customers and provided outstanding customer service.
- Processed payments for orders and provided customers with change.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Greeted customers and provided menus upon arrival to dining room.
- Arranged tables and chairs for special occasions and events.
- Established rapport with customers by providing friendly and attentive service.
- Assisted wait staff with timely food delivery and guest requests.
- Addressed customer complaints and inquiries to verify satisfaction.
Education
No Degree - Hospitality
Thornlie Senior High School
Thornlie, WA12.2021
Skills
- Early Childhood Education
- Activity implementation
- Educational Activities
- Crisis response expertise
- Advocacy
- Supply Restocking
- Food Preparation
- Customer Service
- Safe Food Handling
- Table Setting
Certification
cert 3 hospitality
Timeline
Cert 3 Trainee Educator
School of Early Learning
03.2023 - 07.2024
Youth Worker
Centre Point Youth
12.2021 - 12.2023
Kitchen Hand
Danny's Double Deck Bus
05.2020 - 12.2022
Crew Member
Macdonald's
01.2020 - 09.2022
Cafe Crew
Macdonald
01.2020 - 09.2022
Food Runner
the Last Drop
01.2020 - 12.2020
No Degree - Hospitality
Thornlie Senior High School
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