Izel Kervankiran
Milperra,NSW
Summary
I am a kind, trustworthy, and open-minded individual that takes tremendous care in both my everyday activities and in myself. I am able to manage tasks with a great understanding and strong assurance to assist others to accomplish a satisfactory outcome ! With the previously mentioned morals and values, I am confidently able to use them in order to support your company to be able to achieve it's objectives as well as KPI's to deliver first-rate customer service. Im a responsible Cashier proficient in handling money, restocking merchandise and helping customers. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
3
3
years of professional experience
Work History
Casual Sales Assistant
JD Sports
11.2023 - Current
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Utilized upselling techniques to promote additional products and increase sales.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Aided customers and promoted sales purchases by searching inventory for items at other locations and making arrangements for shipping and delivery.
- Maintained clean sales floor and straightened and faced merchandise.
Customer Service
The Kebab Shop
04.2022 - 04.2023
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register to record transactions accurately and efficiently.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Learned other teammates' work tasks to train as backup.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Tracked customer service cases and updated service software with customer information
Customer Service
Mobile Phone Hospital
07.2021 - 11.2021
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Worked flexible schedule and extra shifts to meet business needs.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Cerdon College
Merrylands09.2023
Skills
- Customer Relations
- Active Listening
- Credit Card Payment Processing
- Order Fulfillment
- Credit and Cash Transactions
- Stocking and Replenishing
- Cleaning and Sanitizing
- Money Handling
- Time Management Skills
- Order Taking
Languages
Turkish
Full Professional
Arabic
Elementary
Timeline
Casual Sales Assistant
JD Sports
11.2023 - Current
Customer Service
The Kebab Shop
04.2022 - 04.2023
Customer Service
Mobile Phone Hospital
07.2021 - 11.2021
High School Diploma -
Cerdon College
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