Izzuddin (Izzy) Mohd Rozlan
WOODVALE,Western Australia
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
7
7
years of professional experience
Work History
Supervisor of Operations
Dejaxo Artisan Bakery
03.2021 - Current
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Delegated tasks to other staff to organize and improve store efficiency.
- Optimized organizational systems for payment collection, deposits, and recordkeeping.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Engaged in friendly conversation with customer to better uncover individual needs.
Roofing Laborer
Rainwater Roofing
08.2019 - 06.2020
- Removed old roofing material and properly disposed of all debris to maintain clean, organized work sites.
- Performed job duties at low, medium and advanced heights on regular basis while observing safety protocols to avoid possibility of accidents and falls.
- Completed residential and commercial projects with tight schedules by working effectively with fellow team members.
- Repaired and maintained roofing systems by replacing roofing tiles and refastening seams.
- Maintained good physical fitness in order to maintain proper balance on inclined surfaces and at high levels off ground.
- Assisted in removal of old roofing materials and debris to prepare for application of new roofing.
Food and Beverage Assistant
North Beach Football Club
04.2016 - 09.2016
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Processed payments and provided receipts to establish proof of transaction.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Lifted and carried heavy materials.
- Removed trash and cleaned kitchen garbage containers.
Education
Bachelor of Science - Natural Resources Management
University of Western Australia
Perth, WA10.2025
High School Diploma -
Carine Senior High School
Carine, WA11.2018
Skills
- Independent and quick thinker
- Drivers License (Car and Motorbike)
- Goal attainment
- Friendly
- Physically fit and able to move heavy equipment
- Collaborating with other co-workers
Languages
English
Native or Bilingual
Malay
Native or Bilingual
Indonesian
Full Professional
Arabic
Limited Working
Timeline
Supervisor of Operations
Dejaxo Artisan Bakery
03.2021 - Current
Roofing Laborer
Rainwater Roofing
08.2019 - 06.2020
Food and Beverage Assistant
North Beach Football Club
04.2016 - 09.2016
Bachelor of Science - Natural Resources Management
University of Western Australia
High School Diploma -
Carine Senior High School
Similar Profiles
Logan MatthesLogan Matthes
Server at Wildflour Artisan Bakery & GrillServer at Wildflour Artisan Bakery & Grill
Kay Thi Htun (KT)Kay Thi Htun (KT)
BAKER at Savorology Artisan BakeryBAKER at Savorology Artisan Bakery
Calvin HowardCalvin Howard
Front of House Employee at Pandor Artisan BakeryFront of House Employee at Pandor Artisan Bakery
Harrison JonesHarrison Jones
Student at Woodvale Secondary CollegeStudent at Woodvale Secondary College
TASNIA KHANTASNIA KHAN
Crew Member at McDonald'sCrew Member at McDonald's