Izzy Kim

CJ MTM LEAD DELIVERY - Top Tier Insurance Client

• Customer Journey squad delivery lead at top tier insurance company in AU&NZ over 2.5-3 years. Lead the team of 10 combination of client's resources + EY + 2 overseas resources.
• End to End data driven insight dashboard delivery, from requirement gathering workshop to data engineering, and launch. Explore possible insights by blending on-house data + digital footprint (Clickstream) to provide 360 degrees view of customer and business.
• Filling out gap between business and IT and help business while technology transition or tech upgrade.
• Run tri-weekly or daily standup using Jira/confluence using scrum agile methodology.

Computer Vision POC LEAD DELIVERY - Property Management Group

• Delivery lead/ PM for the Computer vision project. The goal of the project it to detect 8 contamination objects in co-mingle bin and alert the site manager in real time to prevent further contamination.
• Delivered project with 2 overseas data scientists + 1 onshore data scientist knowledge SME + client's data scientists + temp resources for the mass image training.
• Project won the most innovative project on client side.
• AWS sage maker, python, ground truth, rekognision and Kinesis video streaming are being used for this project.

CJ MTM LEAD DELIVERY - Top Tier Insurance Client

Delivery lead for the customer journey MTM team.

• Coordinated data and analytics, measures performance and generates insights across all digital platforms to grow online audiences, generate new leads and drive conversion across all digital, content and social platforms. (Adobe platform + SFPT+SSIS+SQL)
• Supported business decisions which aid sales and retention activities through collection, analysis and reporting of data insights across digital channels and interaction with offline channels.
• Implemented digital analytic on website & app. (Member portal, new app, new campaign pages)
• Visualized data in Tableau and delivered enterprise reporting to various business unit
• Structured complex and high touched internal process and delivered simple and streamlining solution using SQL + VBA. (Yearly rate change, yearly target setup, bulk transaction process)

Small project team of 5 to design, develop and implement stable IT infrastructure for overseas government client.

• Developed complex in-house underwriting tools to support premium calculation, government charges calculation, risk traffic light indicator, premium rating, various endorsements, claims system integration via web service, sanction check, automated document generation and CRM system integration.
• Identify gaps between IT system and business and developed prototype model using VBA + SQL and delivered interim solution internally.
• At Chubb and ACE company merge, mapped and ETL data between two systems to consolidate two companies profiles into new platform.

BA in Business Process Management Team (Kaizen Team).

• Designed internal process improvements to automate repetitive tasks, shortening data delivery times. (Robotics programming)
• Supported end user with technical problems and educate 'power users' to share ownership of solution and to drive change management.