Izzy Kim

• Supported marketing team in reporting and execution across Adobe platform and work with IT and data team around integration of new data sources.
• Implemented robust multivariate testing within Adobe platform to personalise customer journey and improved CRO.
• Documented digital analytic requirement for website and app and UAT and delivered solution.
• Worked with external agencies to understand, optimise existing work and identify new opportunities across Programmatic Digital investment.
• Supported business decisions which aid sales and retention activities through collection, analysis and reporting of data insights across digital channels and interaction with offline channels.
• Delivered various BAU and adhoc reports using Tableau and automated operational manual work using VBA + SQL.
• Created audience segmentation and implemented digital tagging for effective digital marketing.

Small project team of 5 to design, develop and implement stable IT infrastructure for overseas government client.

• Installed MS 2016 server on 6 physical servers and created domain to support 100 desktops for 200 users. Delivered MS exchange server for internal and external email communication.
• Provided comprehensive training to local system admin users optimize systems maintenance and resolve recurring issues.

• Developed complex in-house underwriting tools to support premium calculation, government charges calculation, risk traffic light indicator, premium rating, various endorsements, claims system integration via web service, sanction check, automated document generation and CRM system integration.
• Identify gaps between IT system and business and developed prototype model using VBA + SQL and delivered interim solution internally.
• Participated in all phases of system development life cycle, from requirements analysis through system implementation.
  At Chubb and ACE company merge, mapped and ETL data between two systems to consolidate two companies profiles into new platform.
• Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Wrote highly maintainable, solid code for underwriting system, forming core framework and earning consistent praise from subsequent developers since initial version.
• Worked closely with business stakeholders in various areas to determine planning, implementation and integration of system-oriented projects.

BA in Business Process Management Team (BPM/Kaizen Team).

• Delivered internal business solution using Agile methodology.
• Designed internal process improvements to automate repetitive tasks, shortening data delivery times. (Robotics programming)
• Designed and created databases and table structures for internal small applications.
• Supported end user with technical problems and educate 'power users' to share ownership of solution and to drive change management.
• Host process solution workshop to understand requirements in different branches and delivered different version of internal solution tools in Asia Pacific branches.