Izzy Vin d'Arc
Kangaroo Point,QLD
Summary
Enthusiastic professional with a year of bartender experience, and a further 6 years in customer facing roles. Adept at working in a high volume environment while providing excellent customer service. A team player with a positive attitude and a willingness to learn and grow.
Overview
6
6
years of professional experience
Work History
Bartender/all-rounder
B Lucky And Sons
02.2023 - Current
- Improved speed of service by mastering multitasking skills during high-volume periods without sacrificing quality or presentation.
- Memorised 25+ cocktails, using that knowledge to make specific recommendations to guests and adapting cocktails to their preference.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Hosted functions of 60+ people, using effective communication and leadership to ensure the event ran smoothly and was a positive experience for guests.
Receptionist and administrative assistant
Southdown Podiatry Clinic
03.2022 - 08.2022
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Learned and adapted quickly to new technology and software applications.
Customer service administrator
Fujitsu General
07.2019 - 03.2022
- Managed up to 50+ calls daily, with duties including signing up new customers, aiding with product enquiries, and handling and inputting customer data
- Trained multiple new employees and oversaw their progress throughout the whole process
- Adapted my job role where needed, mostly to help in the warehouse with inbound and outbound shipments, locating missing stock and assisting with stock counts
- Investigated lost shipments and delivery issues in a timely fashion in order to reduce customer dissatisfaction, and using initiative to come up with solutions quickly and efficiently
- Assisted with the organising of the warehouse and came up with a new way of operating to maximise efficiency, resulting in less warehouse errors.
Sales Assistant
John Lewis & Partners
10.2017 - 07.2019
- Increased sales by building strong customer relationships and providing excellent service.
- Boosted store revenue through upselling and cross-selling techniques.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Organised, managed and executed quarterly stock takes, which included managing a team of over 30 people and lead to a 20% decrease of stock errors.
Education
3 A levels: English Literature, Food Technology, Philosophy and Ethics -
Roundwood Park School
Hertfordshire, UK07.2017
11 GCSEs: including Mathematics (B) and English Language (A) -
Roundwood Park School
07.2015
Skills
- Customer service
- Adaptable
- Attention to detail
- Organised
- EFTPOS systems
- Clear and effective communication
- Problem-solving
- Proactive
- Reliable
References
Available upon request
Hobbies and Interests
- Ice Hockey
- Reading
- Travel
- Music
Timeline
Bartender/all-rounder
B Lucky And Sons
02.2023 - Current
Receptionist and administrative assistant
Southdown Podiatry Clinic
03.2022 - 08.2022
Customer service administrator
Fujitsu General
07.2019 - 03.2022
Sales Assistant
John Lewis & Partners
10.2017 - 07.2019
3 A levels: English Literature, Food Technology, Philosophy and Ethics -
Roundwood Park School
11 GCSEs: including Mathematics (B) and English Language (A) -
Roundwood Park School
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