Isabella Manu
Sydney,NSW
Summary
A dedicated customer service professional with over 8 years experience within the field. Am always friendly, enthusiastic and highly passionate about providing the best customer service experience and obtaining customer loyalty through exceptional communication and support. A detail-oriented team player with strong organizational skills that takes pride in aiding the business with achieving sales targets and KPI's.
Overview
8
8
years of professional experience
Work History
Store Host & Makeup Artist
MECCA
06.2022 - Current
- Collaborated with team members to achieve monthly sales targets of $80000 and promote a cohesive work environment.
- Contributed to positive sales growth by upselling products and suggesting add-ons.
- Enhanced customer satisfaction by providing exceptional service and promptly addressing inquiries.
Gallery Host
Museum of Contemporary Art (MCA)
07.2022 - 03.2023
- Maintained a clean, organized gallery space conducive to displaying art in its best light while respecting conservation guidelines.
- Provided exceptional customer service to visitors, creating a welcoming and inclusive environment for all guests.
- Safeguarded valuable artworks by adhering to strict security protocols during exhibitions and transportation.
Retail Salesperson
JB HI FI
11.2021 - 01.2022
- Enhanced store appearance by maintaining attractive merchandise displays and ensuring a clean, welcoming environment for customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Used POS system to process sales, returns, online orders, and gift card activations.
Waitress
Grill'd Healthy Burgers
04.2018 - 04.2021
- Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
- Elevated overall guest experience by addressing dietary restrictions or allergies when recommending menu items to patrons.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Retail Sales Assistant
Cotton On
10.2017 - 01.2018
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Supported promotional events by setting up displays, creating signage, and engaging customers with enthusiasm about promotions.
- Utilized upselling techniques to promote additional products and increase sales.
Office Administration & Receptionist
Trinity Corporate Services
11.2016 - 11.2017
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Organized, maintained and updated information in computer databases.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Office Administration & Receptionist
Maria Cavallaro & Co.
01.2016 - 12.2016
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
Certificate in Professional Makeup Artistry -
Australian Beauty School
Online06.2024
CERT II Hospitality SIT20316 -
Sarina Russo Institute
Sydney, NSW01.2019
Diploma of Communications (Public Relations) -
UTS INSEARCH
Sydney, NSW01.2017
High School Diploma -
East Hills Girls Technology High School
East Hills, NSW01.2015
Skills
- Adaptability
- Attention to detail
- Communication skills
- Computer skills
- Creativity
- Customer service
- Interpersonal skills
- Organisation
- Problem solving
- Teamwork
Volunteer Experience
- 2022 Sydney Biennale {RIVUS}
- 2020 Sydney Biennale {NIRIN}
- 2018 Festival of Dangerous Ideas {FODI}
- Granted the 'SDES3801 2018: Mad.Lab New Colombo Mobility Grant' to study in Chongqing, China
- 2018 UNSW Art & Design Open Day
- 2016 UTS: Insearch Orientation Day
Timeline
Gallery Host
Museum of Contemporary Art (MCA)
07.2022 - 03.2023
Store Host & Makeup Artist
MECCA
06.2022 - Current
Retail Salesperson
JB HI FI
11.2021 - 01.2022
Waitress
Grill'd Healthy Burgers
04.2018 - 04.2021
Retail Sales Assistant
Cotton On
10.2017 - 01.2018
Office Administration & Receptionist
Trinity Corporate Services
11.2016 - 11.2017
Office Administration & Receptionist
Maria Cavallaro & Co.
01.2016 - 12.2016
Certificate in Professional Makeup Artistry -
Australian Beauty School
CERT II Hospitality SIT20316 -
Sarina Russo Institute
Diploma of Communications (Public Relations) -
UTS INSEARCH
High School Diploma -
East Hills Girls Technology High School
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