Jessica Hanna
Sydney,NSW
Summary
First-hand knowledge and experience of people and customer service serves as the foundation upon which my skills are based. I am an outgoing and motivated person, who is willing to learn new things and take on additional duties and responsibilities. I understand the importance of being able to multi task whilst still paying attention to the details in order to achieve exceptional results and accomplish set targets. I am solution oriented and have excellent problem solving abilities that help to overcome any operational or logistical matters.
Overview
11
11
years of professional experience
Work History
Wholesale / Head Office Manager
SENSO
03.2020 - Current
- Establish, develop, and maintain relationships with wholesale clients- main point of contact for all global and domestic wholesale accounts (including major international department stores)
- Buying, planning and allocating stock for the international SENSO website
- Arrange virtual or in-person showings each season and collaborate with clients to ensure a successful buy based on previous season performance and my in depth knowledge of the collections
- Day to day communication with wholesale accounts to arrange replenishments, coordinate cross promotional opportunities, and provide the digital assets necessary to support the brand’s sales
- Communicate with our office and factories in China to arrange production times, payments, dispatch, shipping, and customs/duties clearance
- Manage, execute and oversee the reconfiguration of the entire Sydney warehouse ensuring a streamlined approach to stock retrieval and a reduction in stock discrepancies
- Conduct weekly, monthly and seasonal sales reports and analysis
- Create and implement strategic plans to maximise sales revenue, achieve seasonal budgets for current key accounts
Concession /Boutique Manager
SENSO
01.2021 - Current
- Establish and implement concession stores in 7 David Jones doors (including online)
- Prepare budgets as well as effective strategies to consistently meet financial targets.
- Hire and provide induction training for employees, monitor performance, and deliver additional training where necessary
- Create and update the policies and procedures manual to ensure in store efficiency
- Track store inventory and coordinate new purchases to keep adequate merchandise on hand for sustained sales
- Work with the flagship boutique's interior designer to secure contractors (builders, electricians, cleaners, vendors etc.) for the establishment of the store
Operations Manager
ZIMMERMANN
01.2017 - 12.2019
- Set and implement internal policies to maintain efficiency
- Oversee SOH in store – ordering stock based on specific needs of the store
- Manage, coordinate and monitor the performance of a 12 person team
- Create and maintain an enjoyable working environment which promotes passion and focus
- Achieve store key performance indicators in order for the business to grow
- Provide excellent Customer Service, Visual Presentation and create a memorable Brand Experience
- Maintain prolonged relationships with clients to guarantee customer satisfaction and repeat business
- Provide succinct and relevant feedback/communications to HO
Sales Assistant
ZIMMERMANN
03.2015 - 01.2017
- Customer service focus in store or via phone and email
- Remain educated on new product knowledge to accurately relay information and advice to customers
- Put through sales, lay-by’s and returns using Apparel 21 software
- Assist with physical stock delivery both into and out of the store
- Maintain stock level accuracy
Customer Service Officer
THE ICONIC
03.2014 - 12.2015
- First point of contact for customers needing assistance in any or all areas of the website including site navigation, payment, delivery, style advice
- Document log calls, dealing with third party contractors such as couriers and suppliers
- Appropriate handling off complaints through implementation of appropriate solutions
- Use Australia Post eParcel system and DHL online shipment to fulfil orders
Education
Bachelor of Arts - Psychology
Macquarie University
Skills
- Employee Performance Evaluations
- Business Development
- Professional Relationships
- PC admin; MS Office, Zendesk, Xero, Joor, NuOrder, SPS, AP21
- Problem solving; solution focused
- Multi Tasking
- Communication
Timeline
Concession /Boutique Manager
SENSO
01.2021 - Current
Wholesale / Head Office Manager
SENSO
03.2020 - Current
Operations Manager
ZIMMERMANN
01.2017 - 12.2019
Sales Assistant
ZIMMERMANN
03.2015 - 01.2017
Customer Service Officer
THE ICONIC
03.2014 - 12.2015
Bachelor of Arts - Psychology
Macquarie University
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