Summary
Overview
Work History
Education
Skills
Age
References
Timeline
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Jaana Eisen

Jaana Eisen

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

I am honest, hardworking, punctual, reliable and quick study. I understand importance and pleasure of good customer service.

Overview

13
13
years of professional experience

Work History

Administration Assistant

Broc On Australia Pty. Ltd.
03.2021 - Current
  • Provide customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Completing necessary paperwork efficiently.
  • Fill, pack and send out orders.
  • Payroll and invoicing system via Xero.
  • Recorded expenses and maintained accounting records.
  • Executed record filing system to improve document organization and management.
  • Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
  • Improved workplace productivity with the implementation of a centralized filing system, organizing both digital and physical documents.
  • Managed travel arrangements for senior executives, including flight bookings, hotel reservations, and transportation services as needed.
  • Expedited invoice processing and expense tracking to maintain accurate financial records for budgeting purposes.
  • Consulted with leadership to identify processes requiring improvement to support growth and success.
  • Prepared weekly employee work schedules to meet operational needs.
  • Ensured smooth operations within the office environment, troubleshooting technical issues with equipment as necessary to prevent disruptions in daily activities.

Bar and Gaming Attendant

Southern Cross Hotel, St Peters
03.2018 - 12.2018
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.


Barista, Cafe All-rounder

St. Honore Bakery
01.2014 - 12.2014
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Sales and Stock Management

Pharmaceutical Company Pure Pedi
12.2011 - 01.2013
  • Facilitated efficient interdepartmental communication regarding stock updates, changes in demand patterns, and potential supply chain disruptions.
  • Collaborated with the sales team to forecast product demand and adjust inventory levels accordingly for maximum profitability.
  • Monitored inventory levels closely to prevent overstocking or stockouts, ensuring a balanced approach to managing resources.
  • Performed inventory control, such as counting, and stocking merchandise.


Education

Diploma - Tourism

Australian Pacific College
Sydney, NSW
04.2014

Skills

  • Office Administration
  • Administrative Support
  • Customer Service
  • Invoice Processing
  • Payroll and budgeting

Age

35

References

  • Jay Silvester, +61401 008 333, employer

Timeline

Administration Assistant

Broc On Australia Pty. Ltd.
03.2021 - Current

Bar and Gaming Attendant

Southern Cross Hotel, St Peters
03.2018 - 12.2018

Barista, Cafe All-rounder

St. Honore Bakery
01.2014 - 12.2014

Sales and Stock Management

Pharmaceutical Company Pure Pedi
12.2011 - 01.2013

Diploma - Tourism

Australian Pacific College

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Jaana Eisen