JABBAR KHAN
Melbourne,VIC
Summary
Seasoned Customer Service Specialist with a proven track record at M&M Digital Inc, adept in problem-solving and critical thinking. Excelled in boosting sales revenue and enhancing customer satisfaction through empathetic listening and effective resolution of complex issues. Skilled in Microsoft Excel and active listening, consistently achieving high client satisfaction rates.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
M&M Digital Inc
Telangana, India
11.2022 - 02.2024
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Trained staff on operating procedures and company services.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Customer Service Sales Representative
ICCS Hyderabad
Telangana, India
09.2021 - 11.2022
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
Customer Service Representative
Verizon Communications Inc
Telangana, India
04.2020 - 08.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Bachelor Of Arts & Social Education - Arts And Social Education
St. Francis Research University For Social Science
Telangana, India06.2014
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
- Microsoft Excel
- Paperwork Processing
- Microsoft PowerPoint
Timeline
Customer Service Representative
M&M Digital Inc
11.2022 - 02.2024
Customer Service Sales Representative
ICCS Hyderabad
09.2021 - 11.2022
Customer Service Representative
Verizon Communications Inc
04.2020 - 08.2021
Bachelor Of Arts & Social Education - Arts And Social Education
St. Francis Research University For Social Science