Jabir Hussain
Customer Service Representative & Researcher
Canberra
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments.
Overview
9
9
years of professional experience
Work History
Academic Researcher
Australian National University
3 2024 - Current
- Enhanced research quality by implementing rigorous data collection and analysis methods.
- Published research findings in high-impact academic journals, contributing to the advancement of knowledge in the field.
Field Geologist
Super-tech Engineering Services
05.2021 - 03.2024
- Ensured safety standards were met during fieldwork by adhering to industry best practices and company protocols.
- Improved geological data accuracy by conducting extensive field research and sample collection.
- Supported successful well installations, performing thorough soil classification and stratigraphic analysis.
- Maintained accurate records of all field activities, ensuring consistency in reporting procedures across multiple projects.
Academic Researcher
Bahria University Islamabad
01.2021 - 01.2024
- Published research findings in high-impact academic journals, contributing to the advancement of knowledge in the field.
- Mentored junior researchers and graduate students, guiding them towards successful project completion and professional development.
- Led workshops on technical skills or new methodologies for colleagues within the department or wider academic communityli.
Customer care representative (CSR)
JTele Marketing
01.2018 - 01.2019
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
Customer care representative (CSR)
Prime BPO
01.2016 - 01.2017
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Master of Science in Geology (Magna Cum Laude) -
Bahria University Islamabad
Bachelor of Science in Geology - undefined
Bahria University Islamabad
Skills
Communication skills
Customer service skills
Teamwork/collaboration
Networking/Marketing
Software skills
Research skills
Learning/adaptability
Management skills
Critical Thinking
Qualitative and Quantitative Research
References
- Dr. Mumtaz Ali Khan, Assistant Professor, Bahria University, Islamabad, +92-3339346742, mumtazkhan@bui.edu.pk
- Dr. Michael Anenburg, Research fellow, Australian National University, Australia, 0451406232, Michael.anenburg@anu.edu.au
Academicdistinctions
- Currently on fully funded scholarship for HDR degree from Australian National University, Australia.
- Magna Cum Laude distinction/honor in Master’s degree (2017 – 2019)
- Higher Education Commission (HEC) scholar for Master’s degree (2017 – 2019)
- Higher Education Commission (HEC) scholar for Bachelor’s study from 2011 to 2015
- Second position holder at ATC Int. (Annual Technical Conference) international 2017 Paper Presentation Contest, Islamabad
Timeline
Field Geologist
Super-tech Engineering Services
05.2021 - 03.2024
Academic Researcher
Bahria University Islamabad
01.2021 - 01.2024
Customer care representative (CSR)
JTele Marketing
01.2018 - 01.2019
Customer care representative (CSR)
Prime BPO
01.2016 - 01.2017
Academic Researcher
Australian National University
3 2024 - Current
Master of Science in Geology (Magna Cum Laude) -
Bahria University Islamabad
Bachelor of Science in Geology - undefined
Bahria University Islamabad
Similar Profiles
Joseph McdermottJoseph Mcdermott
Area Supervisor at Australian National UniversityArea Supervisor at Australian National University
ALICIA ARMSTRONGALICIA ARMSTRONG
Research School of Chemistry Systems Administrator at Australian National UniversityResearch School of Chemistry Systems Administrator at Australian National University
Neha AttreNeha Attre
Communications Coordinator at Australian National UniversityCommunications Coordinator at Australian National University
Riya AmbekarRiya Ambekar
Academic Tutor at Australian National UniversityAcademic Tutor at Australian National University
Priscilla OsikominuPriscilla Osikominu
Delivery Suite Coordinator/Community Team Lead at CCS and Milton Keynes Hospital/NHS ProfessionalsDelivery Suite Coordinator/Community Team Lead at CCS and Milton Keynes Hospital/NHS Professionals