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JABIR ALI BAIG SYED
TRUGANINA,Victoria
Summary
Meticulously detailed individual with active listening skills and Logical problem-solver with ability to multi-task seeks the valued position to utilize proven customer service skills including relationship building, issue resolution, follow-through, and timely courteous service. Multilingual and fluent in other languages apart from English are Tamil, Urdu and Hindi as well (Arabic (average)). offering solid comprehension of cultural diversity. An unwavering commitment to customer service, with the ability to build productive relationship and resolve complex issues and win customer loyalty. Excellent management and negotiation skills, problem solving attitude, flexible and can work well in a team or independently. Have worked in a team environment, been a good team player and worked independently whenever a case was presented. Able to conceptualize, plan and implement processes to enhance profitability and build and manage relationships within and outside the organization.
Overview
11
11
years of professional experience
Work History
CIT Driver (Casual)
Cam Security Services (Vendor of ARMAGUARD)
Melbourne, VIC
01.2024 - Current
- Operated secure transport vehicles to ensure timely delivery of valuable assets.
- Conducted pre-trip inspections to maintain vehicle safety and compliance standards.
- Collaborated with security personnel to coordinate safe pick-up and drop-off procedures.
- Managed route planning to optimize travel efficiency and reduce transit times.
Security Concierge (Full Time)
ICORP Security Services
Victoria, Melbourne
03.2020 - 12.2023
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Improved customer satisfaction by finding creative solutions to problems.
- Handled all delegated tasks, including Prevent and detect crimes, first aid response, and contacting emergency services when required.
- Security standards
- Network security measures
- Security screenings
- Security improvements
- Evaluating security clearances
- Certified Information Systems Security Professional
- Security patrol
Customer Service Representative
Coles Express
Bentleigh East, VIC
01.2019 - 02.2020
- Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
- Recognized by management for providing exceptional customer service.
- Regularly communicated with vendors, and assisted with stock order, examine.
- Handling closing and opening duties, and ensured space was tidy and ready for business each day.
- Maintained updated safety and sales knowledge through regular training and implementing new strategies to boost business sale.
- Maintained a safe and clean environment for good ambience.
- Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
UBER Partner Driver
Uber
Melbourne, VIC
11.2017 - 11.2018
- Good driving skills and road awareness
- Communication and interpersonal skills
- Time management and reliability
- Basic smartphone/app handling
- Problem-solving ability
- Pick up and drop off passengers at designated locations.
- Follow all traffic laws and road safety regulations.
- Ensure a smooth, safe, and comfortable ride.
Associate Programmer
Wintech Corporation
Hyderabad, Telangana
02.2015 - 09.2017
- Using computer software and hardware to write and modify programming code.
- Developing testing and validation processes.
- Applied foundational application programming concepts to designs.
- Demonstrate strong problem solving and analytical skills.
- Worked with other programmers to manage and improve both monthly and daily processes.
- To assist developments of tools and techniques for improving process efficiencies and delivering industry-leading innovations.
Education
Security Operations/Cash InTransit (CIT)
Knight College
Australia07-2019
Bachelor of Computer Application - Information Technology
Mahatma Gandhi
India07-1999
Skills
- Concierge services
- Demonstrated ability to adapt to new technologies and learn quickly
- A strong work ethic and an aptitude and desire to be a self-starter and a hands-on contributor to the team is essential
- Strong verbal and written communication skills with the ability to communicate effectively at any level
- Ability to understand business needs and how business systems can support those needs
- A customer focus and the ability to understand and anticipate internal and external customer needs along with the ability to think creatively and problem solve efficiently
- Confidence and accountability in accomplishment of business goals and results
- Source, brief and manage vendors (internal and external), agency partners, production companies
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Arabic
Professional Working
Urdu
Native or Bilingual
Tamil
Native or Bilingual
Timeline
CIT Driver (Casual)
Cam Security Services (Vendor of ARMAGUARD)
01.2024 - Current
Security Concierge (Full Time)
ICORP Security Services
03.2020 - 12.2023
Customer Service Representative
Coles Express
01.2019 - 02.2020
UBER Partner Driver
Uber
11.2017 - 11.2018
Associate Programmer
Wintech Corporation
02.2015 - 09.2017
Bachelor of Computer Application - Information Technology
Mahatma Gandhi
Security Operations/Cash InTransit (CIT)
Knight College