Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jacalyn Spence

Townsville,QLD

Summary


Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.


Overview

8
8
years of professional experience
1
1
Certification

Work History

Service Administrator

MVO Airconditioning and Refrigeration
11.2023 - Current
  • Organizing PO’s for parts
  • Updating all Customer portals & technician Inductions to be up to date
  • Quoting and submitting quotes
  • Meeting our Company Management and keeping a work relationship
  • Excel & word use for documents
  • Invoicing through Simpro & Xero
  • Using QBUILD portal for invoicing work for schools and Organising with schools for WAPS
  • Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
  • Enhanced customer satisfaction by promptly addressing service inquiries and providing accurate information.
  • Facilitated clear communication between clients and technical teams through concise documentation and effective followups.
  • Trained new employees on company procedures and software systems, contributing to their rapid integration into the team.
  • Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
  • Managed complex scheduling tasks such as arranging appointments or coordinating special deliveries according to specified timeframes.
  • Nurtured long-term client relationships through consistently delivering exceptional service experiences that exceed expectations.
  • Improved cash flow management with timely invoicing and collections efforts.
  • Handled administrative tasks such as invoicing, budgeting, and scheduling appointments, facilitating smooth business operations.
  • Reduced invoicing errors by overseeing accurate timesheet submissions from team members.

Assistant Administrator

HannahBull Hydro Excavation & Locations- Townsville Premier Storage
07.2023 - 10.2023
  • Quoting Jobs for customers
  • Uploading Insurances and registrations of vehicles & staff Information for all work sites
  • Creating Job numbers using DBYD for Locations
  • Rostering using Verizon
  • Organizing Inductions, SWMS
  • Ability to manage fast paced & multitasking between working between 4 companies all in the 1 business and making sure all work is efficient to the best of my ability
  • Client greeting, answering, and directing phone calls and emails
  • Appointment calendar management
  • Management of incoming and outgoing office mail
  • Maintaining physical and electronic filing including photocopying and scanning
  • File management and data entry including opening and closing of files
  • Management of simple invoices and receipts, EFTPOS and cash
  • Managed purchasing, stocking and organizing inventory.
  • Managed daily schedules and appointments for senior staff, ensuring timely attendance and optimal productivity.
  • Assisted with employee onboarding process, providing new hires with necessary resources for success in their roles.
  • Maintained office equipment and placed orders for materials in short supply to manage office supply inventory.

Front of House Manager

Airport Retail Enterprises
05.2022 - 07.2023
  • Rostering for over 25 people Kitchen and front of house using Ento & human force systems
  • Ordering Beverages and store packaging and food products each day
  • Par levels familiar
  • End of month stocktake
  • Training & inducting all new staff
  • Interviewing
  • Prep and Food handling
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
  • Resolved guests complaints while maintaining positive customer environment.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
  • Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.

Dental Receptionist, Part time

Deeragun Dental
10.2022 - 11.2022
  • Sterilizing dental equipment efficiently and on time for dentists
  • Sending teeth work and following up on sent out orders
  • Taking appointments through phone calls and online
  • Opening and setting up for staff
  • Setting up CDBS patients and processing appointments
  • Putting through private health sales

Front and back All rounder

Fat dogz Café
04.2021 - 02.2022
  • Cold and Hot beverage making
  • Prep food handling and also cooking cabinet items
  • Staying calm under fast paced mornings
  • Going through over 8-10 kilos of beans during morning period
  • Multitasking with serving on tablet with customers while confirming online phone orders through calls and online orders through Bopple!
  • Opening & closing stores
  • Handing cash and Eftpos payments
  • Wastaging products & rotating products for oldest to newest

Front and Back All Rounder

Airport Retail Enterprises
02.2019 - 12.2020
  • Maintained supply levels in counter and customer areas to meet typical demands
  • Recommended products based on solid understanding of individual customer needs and preferences
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment
  • Controlled line and crowd with quick, efficient service
  • Cleaned counters, machines, utensils and seating areas daily
  • Educated coworkers and customers about new products

Front and Back All Rounder Supervisor

CxPresso
11.2016 - 06.2018
  • Making hot and cold beverages and preparation with food to go into cabinets and running menu
  • Identified issues, analyzed information and provided solutions to problems
  • Offered friendly and efficient service to all customers, handled challenging situations with ease
  • Carried out day-day-day duties accurately and efficiently
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Worked flexible hours; night, weekend, and holiday shifts

Education

High School -

Pine Rivers State High School
Strathpine, QLD

Skills

  • Interviewing & Workplace Inductions
  • Exceptional customer service
  • Ordering procedures
  • Coffee machinery
  • New hire training
  • MYOB & Site link experience
  • Simpro & Xero
  • Invoicing & Receipting
  • DBYD Point of sale knowledge
  • Food preparation and safety
  • Rostering with Ento and Human force systems
  • Sterilizing dental equipment & receptionist
  • Friendly and outgoing & can do attitude
  • Par levels
  • KPI’s
  • Multitasker
  • Organizational expertise
  • Cross-functional coordination
  • Customer service excellence
  • Scheduling appointments
  • Follow-up skills
  • Meeting deadlines
  • Front office administration

Certification

  • QLD RSA
  • FOOD AND SAFETY CERTIFICATE
  • HAVE DRIVERS LICENSE & CAR
  • BARISTA CERTIFICATE

Timeline

Service Administrator

MVO Airconditioning and Refrigeration
11.2023 - Current

Assistant Administrator

HannahBull Hydro Excavation & Locations- Townsville Premier Storage
07.2023 - 10.2023

Dental Receptionist, Part time

Deeragun Dental
10.2022 - 11.2022

Front of House Manager

Airport Retail Enterprises
05.2022 - 07.2023

Front and back All rounder

Fat dogz Café
04.2021 - 02.2022

Front and Back All Rounder

Airport Retail Enterprises
02.2019 - 12.2020

Front and Back All Rounder Supervisor

CxPresso
11.2016 - 06.2018

High School -

Pine Rivers State High School

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Jacalyn Spence