Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Jacci Allason

Newcastle ,NSW

Summary

Driven by a passion for helping people to achieve beyond what they think to be possible, I excel at coaching both clients and team members to achieve their desired outcomes in a supportive environment. I leverage strategic planning and exceptional people management at Transcend Health to boost productivity and client satisfaction. My expertise in listening and motivational interviewing, alongside my ability to form professional relationships have consistently driven business growth, demonstrating a proven track record of people-centred operations.

Overview

16
16
years of professional experience

Work History

Director and Senior AEP

Transcend Health
01.2016 - Current
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
  • Managed daily operations while overseeing multiple locations to foster increased productivity.
  • Formed strategic partnerships and connected with potential clients to drive business development.
  • Optimised staff performance by designing comprehensive training programs tailored to individual needs.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.
  • Spearheaded innovative approaches to resource allocation and strategic planning.
  • Increased company revenue by streamlining processes and implementing cost-saving measures.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
  • Drove business expansion by identifying new markets, conducting research, and developing targeted marketing campaigns.
  • As a clinician, provided client-centred, evidence based care, in collaboration with clients and their healthcare team, to deliver exceptional outcomes

Sole Trader and AEP

Self- Employed
02.2014 - 01.2016
  • Delivered exceptional customer service by promptly addressing concerns and resolving issues effectively.
  • Managed all aspects of administrative, financial and marketing.
  • Implemented innovative solutions to optimize workflow processes, reducing operational costs significantly.
  • Increased customer satisfaction by providing timely and accurate invoicing, record-keeping, and communication.
  • Enhanced overall brand reputation through active engagement in community events.
  • Collaborated with fellow sole traders within the industry for mutually beneficial alliances.
  • Built a loyal clientele by consistently exceeding their expectations through personalized services.

Accredited Exercise Physiologist

Advantage Healthcare
05.2012 - 02.2014
  • Worked in a multidisciplinary team to provide best-practice care
  • Reviewed patient records to determine exercise precautions and contra-indications prior to patient visit.
  • Observed and recorded patients' responses to therapies and exercises to report to practitioners and recommend adjustments to treatment plans.
  • Recorded patient prognosis, treatment and responses into reports and patient charts.
  • Recognized contraindications and abnormal patient responses to exercise and revised plan accordingly.
  • Tested and measured patients' strength, motor development and function, sensory perception, functional capacity and respiratory and circulatory efficiency.
  • Developed and implemented personalized fitness and therapeutic programs.
  • Educated patients and family members regarding diagnosis, injury prevention, and therapeutic treatments.
  • Enabled senior clients to maintain independence and improve quality of life by developing functional training protocols that addressed age-related physiological declines and mobility challenges.
  • Achieved positive outcomes for individuals with chronic medical conditions such as obesity, diabetes, or hypertension by developing specialized exercise interventions under physician guidance.
  • Interpreted results and proposed intervention plans incorporating short and long-range goals.
  • Exhibited courtesy, compassion and respect to patients, families, caregivers, visitors, physicians, administrators and co-workers.
  • Improved clients'' overall fitness by designing and implementing personalised exercise programs tailored to individual needs and goals.
  • Tracked and evaluated patient progress with respect to treatment goals.
  • Demonstrated proper form and monitored patients during exercises.

Seasonal Educator

Lululemon Carindale
11.2013 - 01.2014

As DOFI (Director of First Impressions) and seasonal educator, I provided a welcoming experience to guests while assisting them in finding the activewear best suited to their needs and goals

Healthy Lifestyle Co-ordinator

Onsite Health Solutions
01.2011 - 02.2012

My role within Onsite Health Solutions as a Healthy Lifestyle Coordinator involved the coordination, implementation and facilitation of their workplace programs "The Biggest Winner" and "SafeSpine". in the mining and construction industries.
Working On-Site in Central Queensland, my role included:
- co-ordination of camp based group fitness
- health checks
- regular weigh-in's
- designing and presenting information sessions
- integration of daily stretching routines into life onsite
- education of manual handling procedures
- education of healthy lifestyle choices
- creation and distribution of weekly newsletters on a variety of health topics relevant to working life in Central Queensland Mines.


Within this role, I was also involved in workplace health checks in Queensland Metro areas

Personal Trainer

Fitness First
11.2008 - 12.2010
  • Educated clients on proper exercise techniques, reducing risk of injury during workouts.
  • Motivated clients to stay on track with fitness goals with positive and friendly approach.
  • Trained clients during strength training, cardio vascular exercise, and stretching.
  • Assisted clients with personal fitness goals through realistic objectives.
  • Increased client retention through consistent communication, motivation, and support.
  • Maintained up-to-date knowledge of fitness training methods to inform approach.

Education

Masters of Exercise Science - Health

University of Queensland
Brisbane, QLD
12.2010

Bachelor of Science - Sport Science

University of Newcastle
Central Coast, QLD
12.2007

Skills

  • Strategic Planning
  • Verbal and written communication
  • People Management
  • Operations Management
  • Team Management
  • Organizational Development
  • Budget Control
  • Business Planning
  • Staff Development
  • Issues Resolution

Hobbies

- I am an enthusiastic distance runner, with more than 13 marathons completed

- I enjoy languages and currently study Japanese and French

Timeline

Director and Senior AEP

Transcend Health
01.2016 - Current

Sole Trader and AEP

Self- Employed
02.2014 - 01.2016

Seasonal Educator

Lululemon Carindale
11.2013 - 01.2014

Accredited Exercise Physiologist

Advantage Healthcare
05.2012 - 02.2014

Healthy Lifestyle Co-ordinator

Onsite Health Solutions
01.2011 - 02.2012

Personal Trainer

Fitness First
11.2008 - 12.2010

Masters of Exercise Science - Health

University of Queensland

Bachelor of Science - Sport Science

University of Newcastle
Jacci Allason