- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Electronics and Circuit Building
- Strategy Games
- Psychology
Jace Williams
Sanctuary Point,NSW
Summary
Proven analytical thinker and empathetic communicator, I excelled at DownSouth Computers by enhancing customer satisfaction through meticulous troubleshooting and attentive service. Leveraging technical skills and high emotional intelligence, I significantly improved client relationships and operational efficiency. My reliability and knack for crisis intervention have consistently contributed to positive outcomes. I have lived experience and a keen interest in mental health.
Overview
15
15
years of professional experience
Work History
Retail Worker
Good Games
10.2019 - 04.2020
- Labelled, organised and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organised shelves, racks, and bins for optimal appearance.
- Maintained a clean and organised sales floor, enhancing the overall shopping experience for customers.
Staff Member
Stanley Williams
01.2005 - 01.2009
- Developed strong relationships with clients through consistent communication and attentive customer service, increasing overall satisfaction.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Resolved technical issues for clients, increasing customer satisfaction.
- Assembled computer hardware and software.
Education
Certificate III - Family And Community Services
TAFE NSW
NSW01-2024
Certificate II - Information, Digital Media And Technology
TAFE NSW
NSW01-2015
Skills
- Analytical thinker
- High emotional intelligence
- Technical skills
- Customer service
- Patience and empathy
- Customer assistance
- Reliability and punctuality
- Crisis intervention
- Budgeting and finance
Interests
Timeline
Retail Worker
Good Games
10.2019 - 04.2020
Staff Member
Stanley Williams
01.2005 - 01.2009
Certificate III - Family And Community Services
TAFE NSW
Certificate II - Information, Digital Media And Technology
TAFE NSW
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