Summary
Overview
Work History
Education
Skills
Volunteering
Timeline
Generic

Jacey Hopps-Grace

Summary

Highly adaptable and energetic individual with hands-on experience across hospitality, event coordination, and student-focused roles. Currently living in Australia and seeking meaningful employment following time spent travelling and volunteering. My background includes academic work in criminology, customer service across international settings, and leadership in both work and voluntary roles. I am enthusiastic, quick to learn and thrive in fast-paced, dynamic environments.

Overview

3
3
years of professional experience

Work History

Bartender & Front of House

The Corn Exchange, J.D. Wetherspoon
01.2023 - 01.2024
  • Delivered fast, accurate service in a high-volume, fast-paced environment
  • Managed table sections and customer interactions with professionalism
  • Maintained high standards while working with a large, spec-driven menu

Waitress, Bartender & Mixologist

Barceloneta & Bar Dos Hermanos
01.2022 - 01.2024
  • Learned mixology and transitioned between floor and bar roles seamlessly
  • Took initiative in managing food pass and service coordination
  • Handled allergen concerns and complaints with care and professionalism
  • Worked with bilingual menu systems and adapted quickly to customer needs

Hospitality & Events Assistant

Constellation Hospitality, Leicester City FC & Tigers Rugby Club
01.2021 - 01.2024
  • Worked at both casual and formal events including match days and VIP dinners
  • Maintained high service standards in fast-paced environments
  • Assisted in set-up, restocking, and close-down operations

Resident Assistant

DUWO Housing
01.2022 - 01.2023
  • Main contact for international student residents, supporting wellbeing and housing issues
  • Organised and led events to foster community and cultural exchange
  • Resolved interpersonal issues through mediation and facilitated inclusive living spaces
  • Collaborated with management on resident communications and meetings

Sales Assistant

Henri Willig
01.2022 - 01.2023
  • Provided customer service in a busy, tourist-facing retail setting
  • Stepped into management duties during staff shortages including till closing and security
  • Adapted to Dutch POS and financial systems

Summer Support – Customer Liaison / Marina Attendant

Boat Club Trafalgar
06.2022 - 08.2022
  • Assisted in customer bookings, safety checks, and marine operations
  • Managed emergency situations calmly and provided excellent guest support
  • Operated small boats and communicated effectively within the marina team

Education

Bachelor of Science - Criminology With A Year Abroad

University of Leicester & Vrije Universiteit Amsterdam
07-2024

A-Levels - Philosophy & Ethics (A), Sociology (A), Psychology (B)

Verulam Sixth Form
UK
01-2020

GCSEs -

Abbots Hill School
UK
01-2018

Skills

  • Bartending, mixology, and high-volume bar operations
  • Front-of-house hospitality and customer service
  • Event planning, coordination, and guest engagement
  • Conflict resolution, mediation, and crisis response
  • Certified: First Aid, RYA Helmsman, VHF Radio
  • Digital tools: Microsoft Office, POS systems, inventory software

Volunteering

Volunteer – Housekeeping, Events & Property Maintenance

YHA Coolangatta, Australia (Feb – Apr 2025)

Keiraleigh House, Wollongong, Australia (Apr – Jun 2025)

· Performed daily housekeeping and cleaning duties

· Supported event planning and social gatherings

· Conducted basic property upkeep, including gardening and maintenance tasks


Selected Volunteer – 3rd Year Course Representative

University of Leicester (2024)

· Student-staff liaison

· Collect feedback and facilitated change 

· Peer support


Volunteer – Centre for the Homeless

The Bridge: Homeless to Hope

· Welcomed and signed in guests, supported meal service and preparation

· Assisted individuals in filling essential forms, booking appointments, and accessing support

Timeline

Bartender & Front of House

The Corn Exchange, J.D. Wetherspoon
01.2023 - 01.2024

Summer Support – Customer Liaison / Marina Attendant

Boat Club Trafalgar
06.2022 - 08.2022

Waitress, Bartender & Mixologist

Barceloneta & Bar Dos Hermanos
01.2022 - 01.2024

Resident Assistant

DUWO Housing
01.2022 - 01.2023

Sales Assistant

Henri Willig
01.2022 - 01.2023

Hospitality & Events Assistant

Constellation Hospitality, Leicester City FC & Tigers Rugby Club
01.2021 - 01.2024

Bachelor of Science - Criminology With A Year Abroad

University of Leicester & Vrije Universiteit Amsterdam

A-Levels - Philosophy & Ethics (A), Sociology (A), Psychology (B)

Verulam Sixth Form

GCSEs -

Abbots Hill School
Jacey Hopps-Grace