Jacinda Starr
NSW
Summary
Courteous and professional Cafe Clerk experienced in preparing and delivering quality beverages and food for customers while maintaining clean and comfortable establishment. Provides safe and clean conditions and attractive product displays to uphold company standards. Outgoing Cafe Clerk with strong customer service background skilled in preparing and packaging food and beverage items in warm and friendly environment. Experienced in operating register to maintain profitability. Abides by health regulations and safety standards. Adaptable Cafe assistant and Cook. Accurate in completing orders, replenishing serving stations and cleaning spills. Assists servers by collecting payments, issuing receipts and setting order trays before delivering food to customers' tables. Light-hearted and friendly professional skilled in customer service. Hospitable individual with expertise in safe food preparation. Versed in menu development and payment collection. Accurately takes orders and prepares daily food items to satisfy customers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain employment position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Cafe Assistant
NRMA Parks And Resorts Holiday Park
05.2019 - Current
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Maintained clean and attractive product displays to entice customer purchases.
- Displayed calm and friendly demeanour when addressing and resolving customer issues and complaints.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Monitored food temperatures to comply with safety regulations.
- Promoted new products and price changes by creating and updating signage.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Oversaw training of more than 5 team members.
Housekeeping Attendant, Cafe Assistant and Cook
NRMA Parks And Resorts Holiday Park
05.2018 - Current
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Responded to requests from patrons for linens and toiletries.
Commercial Cleaning
Millennium Group
03.2017 - 10.2020
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
- Maintained clean, neat, and professional entrances.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Organized and used industrial cleaning products following strict safety procedures.
- Emptied wastebaskets to transport trash and waste to disposal area.
- Adhered to company policies for appearance, thoroughness, and facility security.
- Developed and maintained cleaning schedules to clean designated areas and manage shifts.
- Used steam cleaners and vacuum cleaners to clean floors and carpets.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
- Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
Additional Needs Support Worker ,Childcare.
South West Rocks Preschool
01.2014 - 11.2016
- Kept detailed daily logs with care actions, child behaviours, and incidents.
- Provided care and support to child's additional needs and parent enquiries.
- Implemented records of child development and progress.
- Keenly aware of environment and safety issues in regards to child with additional needs as well as other children.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Cultivated interpersonal skills by building positive relationships with others.
OOSH Assistant
Kempsey Family Day Care And Children's Services
01.2014 - 11.2016
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Assisted Coordinator in implementing activities and programs in a-line with individual children's needs and abilities.
- High standard of safety and supervision of felid trips.
- Communication and support of parents and carer's.
Childcare Assistant
Kindilan Childcare Centre, Tuncurry
09.2005 - 10.2016
- Supervised free play and other activities to keep children safe.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Helped with creation of age-appropriate activities to keep children positively engaged.
- Established positive relationships with parent to collaboratively promote child's wellbeing.
- Observed play activities to identify positive behaviours and areas in need of improvement, implementing behaviour redirection where appropriate.
- Engaged with children individually to encourage physical activity and academic curiosity.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Applied positive behaviour management techniques to enhance social interactions and emotional development.
- Maintained daily records of children's individual activities, behaviours, meals, and naps.
- Read and told stories to promote and support overall language development.
- Planned and guided age-appropriate tasks like reading, crafts and activities.
- Monitored children's progress and identified areas of improvement.
- Maintained inventory of educational supplies and materials and notified supervisor of restocking needs.
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
- Provided support and guidance to children in conflict resolution.
- Encouraged children's emotional and social development.
- Implemented daily routines and activities to stimulate and engage children.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Responded to inquiries from parents and guardians.
- Logged information regarding naps, feedings and any medications administered.
- Assisted in toilet training and toilet hygiene.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Documented children's growth and development.
- Developed lessons and activities to promote children's physical and emotional development.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Created and implemented activities to promote language development.
Disability Support Worker, OOSH
YMCA, Forster, NSW
01.2002 - 04.2005
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Kept detailed daily logs with care actions, patient behaviours, and incidents.
- Adhered to company requirements for patient interactions and care standards.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Monitored client vital signs, administered medications, and tracked behaviours to keep healthcare supervisor well-informed.
- Facilitated family meetings to discuss patient care plans.
- Provided patient and family education on available resources and self-care strategies.
Education
Childcare Certificate III - Business Certificate II
TAFE NSW,Tuncurry
Tuncurry, NSW01.2002
Skills
- Service Records
- Resource Allocation
- Safe Work Practices
- Safe Handling Standards
- Equipment Troubleshooting and Repair
- Food Safety Management
- Guest Inquiries
- Staff Supervision
- Coaching and Training
- Daily Food Preparation
- Proper Storage Procedures
- Portion Control
- Waste Reduction
- Safety and Sanitation Standards
- Purchasing
- Teamwork and Collaboration
- Ingredient and Food Preparation
- Quality Control
- Fire Safety Regulations
- Operate Cash Register
- Customer Service
- Cook Foods
- Temperature Standards
- Food Running
- Adaptability and Flexibility
- Monitoring Food Preparation
- Customer Needs Assessments
- Food and Beverage Service
- Catering Services
- Guest Relations
- Prepare Orders
- Table and Dining Room Setup
- Server and Staff Support
- Beverage Preparation
- Delegating Assignments and Tasks
- Professional Relationships
Timeline
Cafe Assistant
NRMA Parks And Resorts Holiday Park
05.2019 - Current
Housekeeping Attendant, Cafe Assistant and Cook
NRMA Parks And Resorts Holiday Park
05.2018 - Current
Commercial Cleaning
Millennium Group
03.2017 - 10.2020
Additional Needs Support Worker ,Childcare.
South West Rocks Preschool
01.2014 - 11.2016
OOSH Assistant
Kempsey Family Day Care And Children's Services
01.2014 - 11.2016
Childcare Assistant
Kindilan Childcare Centre, Tuncurry
09.2005 - 10.2016
Disability Support Worker, OOSH
YMCA, Forster, NSW
01.2002 - 04.2005
Childcare Certificate III - Business Certificate II
TAFE NSW,Tuncurry
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