Jacinta Abbouchi

• Helping elderly individuals practice speaking English
• Helping the elderly learn more about Australia and make new friends with people from the Strathfield area, it is a weekly group focused on improving fluency and learning new vocabulary through informal group discussions.

• Assist in the preparation and cooking of over 150 meals in accordance with food safety and hygiene.
• Help set up the dining area before meal service, ensuring it is clean and welcoming.
• Serve meals to participants, ensuring a friendly and respectful interaction.
• Engage with program participants, providing support and fostering a sense of community.
• Clean and sanitise kitchen and dining areas after service, including washing dishes and organising supplies.
• Support staff in distributing additional resources, such as food parcels or hygiene products, as needed.

Guests receive the following support at Meals Plus:

• Hot shower, laundry, clothing/blanket for winter and other living necessities.

• Provide exceptional customer service to passengers, addressing inquiries and resolving issues related to flight bookings, cancellations, and baggage handling.
• Assist with check-in processes, ensuring compliance with airline policies and regulations.
• Ensure thorough verification of visa details to prevent potential infringements.
• Managing high-pressure situations by calmly handling customer complaints and providing effective solutions.
• Collaborate with team members to streamline operations and improve overall efficiency at the service desk.

Flight Dispatcher

• Coordinating and managing flight schedules, ensuring timely departures and arrivals while adhering to safety regulations and operational guidelines.
• Communicate with pilots and ground crew to relay important information regarding weather conditions, flight paths, and any changes in schedules.
• Monitor aircraft movements and addressed any potential delays proactively.
• Maintain compliance with aviation safety standards and regulations.
• Monitor and analyse all operational constraints to make informed decisions.
• Ensure all flights are dispatched in accordance with safety regulations and company policies.
• Maintain accurate documentation for all flight activities and solving perplex issues including weight and balance calculations, duplicate document handling, ensuring all travel documents are verified and correct and ensuring passengers don’t have a negative balance on their booking.
• Participate in regular training sessions and drills to stay updated on industry regulations and company protocols.

Aerobridge driver

• Operate the aerobridge equipment to facilitate safe and efficient boarding and deboarding of passengers.
• Ensure the aerobridge was properly aligned with the aircraft door for seamless transitions.
• Collaborate with ground staff to manage passenger flow and assist with boarding and disembarking procedures.
• Conduct routine maintenance checks on aerobridge equipment to ensure safety and functionality.

• Utilised excellent interpersonal skills to build strong relationships with clients, motivating and encouraging them to achieve their fitness goals.
• Greet members and visitors in a friendly and professional manner, providing exceptional customer service and addressing inquiries and concerns and responding promptly to member feedback, resolving concerns and addressing questions regarding membership benefits and services.
• Cultivate strong relationships with current members, addressing concerns and assisting with membership upgrades or changes.
• Manage member check-ins, payments, and account inquiries, maintaining accuracy and confidentiality of financial transactions as well as the demonstration of in-depth knowledge of membership options, pricing, and promotions and tailoring recommendations to match individual needs and goals.
• Actively participate in networking events and community activities to enhance brand visibility and generate leads and collaborated with the club's marketing team to develop and execute promotional strategies and events to attract new members including referrals, community outreach, and marketing campaigns.
• Participate in staff training days in order to enhance knowledge on skills
• Consistently meet and exceed monthly sales targets, contributing to the overall revenue growth of the club and hit set goals and monitored KPI’s in order to reach daily, weekly and monthly targets.
• Actively promote and upsell membership upgrades and additional services to enhance the member experience and conduct sales consultations with prospective members, effectively communicating the value and benefits of Anytime Fitness memberships.
• Follow up with leads and prospects in a timely manner, utilising CRM systems to track progress and maintain accurate records.
• Conduct equipment orientations for new members, ensuring they understood how to properly use the gym equipment and maintain a safe workout environment, this includes facility tours for prospective members, highlighting key features and amenities to showcase the club's value proposition.
• Conduct fitness assessments and body composition analyses to establish baseline measurements and track progress over time.
• Monitor access control to maintain a safe and secure environment, adhering to company policies and procedures.
• Assist in maintaining the cleanliness and organization of the facility, including equipment maintenance and inventory management.

Handle Arrears payments when members are in payment arrears.

• Enhanced customer satisfaction by providing exceptional service and addressing inquiries in a timely manner.
• Facilitated effective communication between staff members through regular meetings and updates, fostering a cohesive work environment that promoted teamwork.
• Selling tickets and the available deals and items
• Supported marketing efforts for upcoming films or special events through the creation and distribution of promotional materials, driving increased awareness and attendance among potential patrons.
• Candy Bar service
• Cleaning cinemas, foyers and bathrooms
• Making sure cinema rooms are ready for the show on a tight schedule.
• Communicating with customers over the phone and face to face basis
• Monitoring KPIS
• Meeting daily budgets
• Educate myself on the upcoming movies in order to gain a deeper connection with each customer
• Organise special events; including parties, holiday care groups, private screenings and ensuring each event runs smoothly.

Hoyts Cinema Host Team

• Train new employees on the POS system, and how to effectively time manage their cinema cleans as well as teaching them to apply store values MAVERICK and FIERCE into each sale.
• Sign training documents.
• Assign tasks and goals to each team member.
• Assist in any customer enquiries or complaints.

• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Worked well with teammates and accepted coaching from management team.
• Providing excellent customer service, packing food, handling cash and ensured the restaurant was clean and met up to the company standards.Take orders and ensure customers are getting the best value out of their purchase as well as the best customer service.Ensure cleanliness of the site.Work in a fast paced environment.

• Ensured a memorable event for clients by creating personalized and themed party environments.
• Enhanced guest experiences by organizing and executing engaging birthday party activities.
• Maintained high standards of cleanliness and safety within the party area, contributing to positive client reviews and recommendations.
• Protected young guests by monitoring activities and maintaining strong perimeter for activities.
• Hosting parties and teaching children how to make jewellery
• Assisting the children with design ideas and colour choices.
• Attending market promotions and selling Beadstar’s custom made products.

Providing administrative support to a team of builders in the building and construction group at Buildax.

Duties include:

- General administrative tasks including filing, photocopying, scanning and organising couriers.

- Ordering stationery and office stock when required.