Jacinta Ballantyne
Wyreema,Qld
Summary
Accomplished Manager at The Glam Studio, adept in customer service and inventory management, significantly enhanced service delivery and operational efficiency. Leveraged strong decision-making and communication skills to foster team productivity and client satisfaction. Aiming to boost revenue and maintaining high-quality standards, demonstrating a commitment to professional excellence and continuous improvement.
Overview
4
4
years of professional experience
Work History
Manager
The Glam Studio
06.2018 - 06.2019
- Conducted performance evaluations to identify areas for employee growth.
- Implemented training programs for enhanced employee skills.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional, organized, and safe environment for employees and patrons.
- Controlled costs to keep business operating within budget and increase profits.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Hairdresser
Stefan Hair Fashions
01.2015 - 06.2018
- Organized supplies to promote a tidy workspace, enhancing overall salon experience.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Boosted salon revenue by upselling hair care products and services based on individual client needs.
- Consistently met performance targets set forth by the salon management while maintaining high standards of quality workmanship.
- Attended industry seminars and workshops to stay current on the latest trends and techniques in hairstyling.
- Counted and documented opening and closing cash amounts daily.
- Answered phone calls and emails to schedule client appointments.
Education
Warwick State Hight School
11.2014
Skills
- Customer service
- Time management
- Decision-making
- Verbal and written communication
- Positive attitude
- Attention to detail
- Excellent communication
- Professional and courteous
Timeline
Manager
The Glam Studio
06.2018 - 06.2019
Hairdresser
Stefan Hair Fashions
01.2015 - 06.2018
Warwick State Hight School
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