Jacinta Bentley
Berwick,Victoria
Summary
Broker Support/Credit Manager with over 11 years of experience in the finance industry, progressing from Customer Service Representative to Credit Manager through consistently strong performance, industry knowledge, and leadership capability. Experienced in credit assessment, loan processing, risk management, lender relationships, and responsible lending compliance. Recognised for delivering exceptional customer outcomes, building strong lender relationships, and managing complex lending applications from submission through to settlement.
Overview
12
12
years of professional experience
Work History
Credit Manager
Yarra Finance
Clayton, VIC
11.2014 - Current
- Assess and manage commercial finance applications.
- Managed finance applications from initial customer enquiry through to approval, settlement, and post-settlement support.
- Analysed customer financial information, credit reports, repayment histories and other related sources to determine lending suitability.
- Evaluated customer applications for credit limits with all lenders across the board.
- Ensured correct KYC/AML processes were completed for all customers.
- Liaise with customers, lenders, the broker, dealerships, and other related parties throughout the loan process.
- Manage customer relationships and provide tailored finance solutions.
- Worked together with the team to address credit-related inquiries and concerns.
- Monitor loan portfolios and identify potential credit risks.
- Maintain accurate records and documentation.
- Deliver high levels of customer service while meeting performance targets.
- Assist in training and mentoring team members when required.
- Developed and maintained relationships with customers to ensure prompt payments on accounts receivable.
- Coordinated with external partners to enhance debt recovery strategies, improving overall collection rates.
- Coordinated with lenders to secure financing solutions for clients' projects.
- Managed documentation and compliance requirements for loan applications efficiently.
Skills
- Credit assessment and risk management
- Lender policy expertise
- Loan processing and documentation
- Responsible lending compliance
- Financial analysis
- Lender platform proficiency
- Attention to detail
- Negotiation and communication skills
- Problem solving
- Customer relationship management
- Data entry accuracy
- CRM diary management
Timeline
Credit Manager
Yarra Finance
11.2014 - Current