Jacinta Bourke

• The Senior Control Centre Officer effectively supervises control centre employees and co-ordinates the provision of ambulance services by efficiently deploying ambulance resources.
• Core people management models (e.g. motivation, feedback, conflict resolution, crucial conversations, emotional contagion, coaching)
• Deep dispatch or emergency services operations experience, particularly under major incident circumstances
• Leading and managing change - People leadership including conflict resolution, performance management, supervising shift teams, working in high stakes, fast paced environments.

• The Duty Control Centre Officer effectively supervises the reception, documentation and progress of calls related to the business of NSW Ambulance and the provision of its services, as well as the deployment of ambulance resources within the defined geographic area.
• Applications of organisational policies and processes e.g. People and Culture - workers compensation process; awards
• Core people management models, mentoring and managing others
• Demonstrated delivery with and through others to manage incidents, working with shift teams, working in high stakes, fast paced environments.

• The Station Officer supervises the team based at a station on a day to day basis to ensure the delivery of high quality, cost effective emergency health transport, clinical and operational practice, rescue and patient transport services for the community.

• Demonstrated delivery of consistently high-quality clinical care, training and practical experience in supervising accidents or incidents

• Mentoring and coaching others

• Control Centre Officers are required to respond to Triple Zero (000) calls as well as manage and dispatch the most appropriate and timely ambulance resource to all incidents in accordance with NSW Ambulance policy and procedure; and interact with other emergency services where incident management requires the cooperation and coordination of specialised resources (e.g. Helicopters Service, State Emergency Services, Police, and Fire Brigade).

Peer Support Officers (PSOs) are New South Wales Ambulance employees who are trained to provide confidential practical support to individuals. They are also trained to defuse strong emotional reactions experienced by their colleagues in response to a traumatic incident that has the potential to interfere with an employee’s ability to function.

• APHRA Registration - PAR0002249796
• Highly trained clinician who responds to medical emergencies and provide out of hospital care.

Clinical consultant for the Covid Help Hotline - During peak Covid19 Pandemic worked remotely answering hotline calls and conducting clinical assessments over the phone and providing clinical advice and assistance and referrals.

• The Station Officer supervises the team based at a station on a day to day basis to ensure the delivery of high quality, cost effective emergency health transport, clinical and operational practice, rescue and patient transport services for the community.

• Demonstrated delivery of consistently high-quality clinical care, training and practical experience in supervising accidents or incidents

• Mentoring and coaching others

Teaching public and private first aid courses aimed at new parents and carers and child care workers. Focusing on paediatric first aid and emergencies that can occur in day to day life.