Summary
Work History
Education
Skills
Personality Attributes
Personal Information
Volunteer Experience
References
Hobbies and Interests
Timeline
Generic

Jacinta Brown

Kyabram,Vic

Summary

I am currently bartending, waitressing, and a gaming attendant at Kyabram Club. I am undertaking a Bachelor of Business with a Major in Marketing, Swinburne Online. I have previous experience as a Manager at Echuca and Moama McDonald's. I have excellent customer service. I strive to always be welcoming and kind to every person I encounter. I have immense experience in how to deal with stressful situations and can easily diffuse any tension/issues I encounter. I accomplish this by the way in which I conduct myself and approach people/situations with a calm, assertive demeanour. I have experience in product quality, month-end close counts, hiring, and training employees, and fellow managers. I have experience in following several policies and procedures in health and food safety. I am incredibly driven and motivated. I believe in 'leading by example' and 'practicing what you preach'. This entails that I will set an exemplary standard. I feel this job opportunity is the step in the right direction that I have been seeking and aligns with the career path I envision for myself. While I have acquired a lot of experience in my career so far, there is still a lot I wish to learn and accomplish. I am highly receptive to training, open to constructive feedback, and able to quickly grasp new concepts. I have a very analytical, yet creative mind. This means I can envision ideas and new ways of approaching opportunities and make calculated decisions that are logical, yet innovative.

Work History

Manager

Echuca and Moama McDonalds
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Initiated new projects that resulted in increased productivity across all departments.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Ensured compliance with all applicable laws, regulations, industry standards.

Bartender and Event Staff

Shamrock Hotel
Echuca, Victoria
  • Greeted customers and provided excellent customer service.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Processed payments accurately and efficiently with POS system.
  • Assisted in setting up the bar for service shift.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Resolved customer complaints in a professional manner.
  • Adhered to state regulations regarding serving alcohol responsibly.

Bartender/Waitress/Gaming

Kyabram Club
  • Resolved customer complaints in a professional manner.
  • Performed opening and closing duties including restocking supplies.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Attended regular training sessions to stay updated on new products or trends.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Developed good working relationships with fellow employees through effective communication.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.

Event Staff Member

Morrisons Winery
Moama, Victoria
  • Assisted in setting up and breaking down of the event space.
  • Greeted guests upon arrival and provided them with event information.
  • Organized seating arrangements for guests prior to start of events.
  • Collaborated with other staff members to coordinate activities throughout the day.
  • Worked closely with catering staff to make sure food was served promptly at appropriate times.
  • Responded quickly and efficiently to any requests from guests or speakers.
  • Organized materials, cleaned facilities and set up equipment to prepare for events.

Education

Bachelor of Business - Marketing

Swinburne Online
09.2024

VCE Certificate -

01.2015

Skills

  • Prioritization and Scheduling
  • Team Leadership
  • Problem-Solving Resilience
  • Effective Communication
  • Collaborative Teamwork
  • Proficient Time Management
  • Compassionate Understanding
  • Emotional intelligence
  • Strategic Problem Analysis
  • Innovative Problem Solving
  • Adaptability
  • Conflict Management Skills
  • Audience Engagement Techniques
  • Data-Driven Decision Making
  • Analytical
  • Precision in Task Execution

Personality Attributes

  • I am extremely optimistic and resilient
  • Very kind and empathetic.
  • Very bright and bubbly.
  • I am very passionate; I love a challenge, and I strive for excellence at everything that I do/set my mind to achieve.

Personal Information

Date of Birth: 09/01/97

Volunteer Experience

School Production: Working backstage., Years 5-8

References

  • Kahli Reeves, former restaurant manager of Echuca McDonald’s (previously restaurant manager of Deniliquin McDonald’s.) Current manager at the RSL in Moama., 0401386539
  • Lachlan Carling, Former Assistant Restaurant Manager of Echuca McDonald's. Current Insurance Broker at Agile Insurance in Shepparton., 0432570110
  • Michelle Rhodes, Interim NDIS Senior Support Coordinator/Team Leader Wellways Murray Region in Shepparton., 0407765634

Hobbies and Interests

  • Planning day-to-day routines.
  • Spending time with my pets: Nala (dog) and Cleo (cat).
  • Watching the F1s most Sunday nights with my partner.
  • I love to cook, I find it incredibly relaxing, and I love experimenting and creating new dishes (currently trying to perfect gluten free bread).
  • I enjoy reading and keeping up with new material regarding business, psychology and sociology.
  • Journalling: I use as a form of stress-relief and helps to organise my thought processes.

Timeline

Manager

Echuca and Moama McDonalds

Bartender and Event Staff

Shamrock Hotel

Bartender/Waitress/Gaming

Kyabram Club

Event Staff Member

Morrisons Winery

Bachelor of Business - Marketing

Swinburne Online

VCE Certificate -

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Jacinta Brown