Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic
Jacinta Buhck

Jacinta Buhck

Port Kembla,NSW

Summary

Qualified social worker with 8 years experience in the community service sector. I am seeking a job that promotes community engagement, participation and social inclusion with an organisation that is in line with my personal values of social justice, integrity, inclusivity and respect.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Tenancy Support Worker

Wollongong Homeless Hub & Housing Services
01.2022 - Current
  • Provide holistic and person-centred case management to 18 individuals and families living in transitional housing in Illawarra region
  • Use a variety of methods, including home visits, emails, phone calls and text messages and letters, to communicate effectively with clients, considering each clients unique needs and preferred communication style
  • Develop and maintain positive and effective relationships with a wide range of stakeholders, including external government bodies such as Department of Communities and Justice- Housing and Centrelink
  • Work collaboratively with other organisations to ensure clients' needs are met, for example regular case coordination meetings with client’s NDIS provider
  • Source brokerage for purchasing of materials and goods on behalf of clients
  • The transitional housing program is unfunded and requires me to think flexible and creatively to acquire funding for necessary materials and goods for clients
  • Demonstrated ability to self-manage, as this role required me to work unsupervised and prioritise competing demands to ensure client and work targets were met
  • Take reasonable care of self and clients across a diverse range of worksites for example in office, at client homes and in community
  • Maintain timely and accurate client notes in client data management system
  • Participate in regular training workshops and seminars, most recent being a one-day workshop on gender diversity and inclusivity
  • Promote WHH&HS services at community events, for example quarterly community markets in Mangerton housing estate.

Support Worker- temporary accommodation, drop-in and assertive outreach

Wollongong Homeless Hub & Housing Services
01.2021 - 01.2022
  • Assisted individuals with complex needs to seek and secure ongoing accommodation and access relevant support services in the community
  • This involved maintaining a strong knowledge of diverse types of community and social services available
  • Conducted intake assessments, using language that is accessible and inclusive, and accounting for differing literacy levels
  • Provided professional temporary accommodation, drop-in and assertive outreach support, with consideration to each client’s personal circumstances and adopting a non-judgmental approach
  • Contributed to the maintenance of an attractive and welcoming environment at temporary accommodation and drop-in space, for example undertaking light cleaning duties during quiet periods and displaying signage and posters targeting diverse range of people, including First Nations and LGBQI+ persons
  • Assisted individuals experiencing homeless to use technology e.g
  • Computers, tablets, and mobile phones to look for housing and complete online forms
  • Worked effectively as part of a team of support workers
  • This also involved contributing to a positive workplace culture during busy and challenging periods
  • Contributed actively to monthly team meetings and staff training
  • Processed cash and electronic co-contribution payments for clients accessing temporary accommodation.

Community Programs Assistant- (6-month contract)

Albion Park Youth and Community Care (APYACC)
01.2022 - 06.2022
  • Supporting the delivery of services and programs targeting children and young people with known vulnerabilities
  • Programs and services included breakfast club, after school programs and school holidays activities and workshops
  • Supporting the delivery of services and programs targeting Aboriginal and Torres Strait Islander youths
  • These services and programs were run in collaboration with local elders and aimed at engaging young First Nations people with their culture and community
  • Providing information, referral and advice to community residents accessing the Community Centre, either via phone, face-to-face and/or email
  • Assisting with delivery of Be Connected- digital literacy program for older persons
  • Providing Energy Account Payment Assistance (EAPA) vouchers and emergency relief food parcels
  • Maintaining client records in adherence with APYACC policies and procedures and enter client details into government reporting portal
  • Recruitment and supervision of APYACC volunteers
  • Recruitment processed involved developing posters using Canva and utilising social media platforms such as Facebook and Instagram to post volunteer callouts
  • Working collaboratively with APYACC partners and other service providers in the area to deliver off-site services and programs to target groups, for example, delivery of school holiday tie-dye workshop at local housing estate and running of an arts program with local police liaisons
  • Promotions and marketing of APYACC programs and services using social media, creating promotional materials using Canva and networking at child and family events.

Farm Tour & Experience Guide

Green Connect
10.2021 - 02.2022
  • Promoted Green Connect brand by being positive, enthusiastic engaging and proactively adding to the value of customers attending farm tours and workshops
  • Clearly answered customer questions and promoted customer engagement to help provide a meaningful and personal tour experience, with a focus on educating customers about Green Connect’s values and ethos of zero waste and sustainability
  • Facilitated therapeutic gardening workshops for young people in out of home care, people with a disability, people with English as a second language and women’s groups
  • Coordinated community building events, such as Green Connect Farm Open Day
  • This involved creating promotional materials, volunteer recruitment and management and set up and pack down of stalls
  • Used technology such as Humanitix app to manage tour numbers and sign in customers as they arrived
  • Set up and pack down of farm hub space including tidying, provisions at tea/coffee station and laying out children’s activities in the garden
  • Actively engaged customers with hands-on components of tours and works, for example animal feedings, vegetable harvesting, weed pulling, etc
  • Took reasonable care of customer’s health and safety attending a working farm
  • This included ‘toolbox talk’ at start of each farm tour and workshop and reporting any concerns to senior management, as they arised
  • Demonstrating respect to First Nations people by beginning each tour and workshop with an acknowledgment of country
  • Processing sales of farm products, both cash and electronic payments.

Customer Service Officer

Canterbury City Community Centre (4cs)
01.2016 - 01.2021
  • Provided information and referral, using additional support such as translation and interpreting services with clients who have had English as a Second Language
  • Greeted people as they entered the building and assist them with their enquiries
  • Answering front desk telephone and transferring calls to correct section or provide information as appropriate
  • Maintained the online 4cs Emergency Relief Directory during COVID-19 health crisis
  • Co-ordinated the 4cs Form Filling service, involving the recruitment, training, and management of volunteers
  • Maintained a safe work environment, that is free of physical safety hazards and is an inclusive, warm, and welcoming space for all
  • Conveyor of WHS Committee and centre First Aid Officer
  • Coordinated and/or assist with the delivery of activities and programs and at community events
  • This included weekly activities such as social support programs for older persons, social groups for women from CALD background and one-off events such as Haldon Street Festival and 4cs AGM
  • General administrative tasks, such as filing and scanning documents, ordering office supplies, maintaining foyer noticeboard etc
  • Successfully applied for community grants, such as Clubs NSW grant to hold an annual outdoor movie and markets event
  • Collected statistics and collated data on client groups and services accessed.

Volunteer Promotions Officer

Canterbury City Community Centre (4CS)
01.2018 - 01.2019
  • Organised volunteer information sessions, stalls, and events to promote volunteering
  • Work with local CHSP (Commonwealth Home Support Program) funded services to assist with the recruitment and management of their volunteers
  • Updated and maintained the Canterbury Bankstown and Inner West Volunteer Handbooks using Microsoft office suites
  • Received enquiries about volunteering and made appropriate referrals to other CHSP and Non CHSP services
  • Refer volunteers to training as appropriate
  • Sought feedback from local organisations on their volunteering needs to inform service delivery
  • Participated in Centre staff meetings and training days including volunteer management committee meetings
  • Organise forums/training sessions for volunteer coordinators to improve their skills and knowledge of managing volunteers
  • Maintained table of monthly statistics against key outcomes identified in the Work Plan
  • Used the centres existing communication channels (Facebook, Instagram, website, newsletter, and flyers) to promote volunteering.

Early Intervention Therapist

Aspire Therapy
05.2012 - 08.2013
  • Implemented behavioral support plans for children with diverse range of needs, including autism spectrum disorder and Asperges
  • Recorded children’s progress in shared client logbook
  • Attended and contribute dto meetings with children’s parents and other therapists involved in their care
  • Set collaborative goals with program manager and child’s parents
  • Built rapport with child’s parents and other support works involved with the child’s care.

Diploma of Community Services Student Placement

Vision Australia
03.2016 - 09.2016
  • Developed and implemented a two-day workshop aimed at helping young adults with the transition from school to employment
  • Created and formatted documents so that they are accessible for people with low vision
  • Provided administrative support to Vision Australia staff including printing, filing, and recording meeting minutes
  • Knowledge of and compliance with relevant legislation and organizational policies and procedures, including the implementation of the NDIS and volunteer induction training protocols
  • Communicate effectively with clients about upcoming events, programs, and services
  • Assist clients on social outings and worked collaboratively with group program volunteers.

Education

Bachelor of Social Work -

University of Wollongong

Bachelor of Fine Arts/Education -

College of Art and Design UNSW

Diploma of Community Service Work -

TAFE NSW
01.2016

High School Certificate -

Woolooware High School
01.2008

Skills

  • Strong interpersonal skills,
  • Flexible,
  • Well-organised,
  • Culturally sensitive,
  • Warm and,
  • Confident in meeting new people

Certification

Drivers License, current

National Police Check,

current

Working With Childrens Check, current

NDIS Workers Check, current

Statement of Attainment in Assitive

Guiding

2016

Statement of Attainment in Assistive Communication 2010

References

Mandy Booker

CEO WHH&HS

0418 323 080


Liz Messih

Former CEO- Canterbury City Community Centre

043524910

Timeline

Tenancy Support Worker

Wollongong Homeless Hub & Housing Services
01.2022 - Current

Community Programs Assistant- (6-month contract)

Albion Park Youth and Community Care (APYACC)
01.2022 - 06.2022

Farm Tour & Experience Guide

Green Connect
10.2021 - 02.2022

Support Worker- temporary accommodation, drop-in and assertive outreach

Wollongong Homeless Hub & Housing Services
01.2021 - 01.2022

Volunteer Promotions Officer

Canterbury City Community Centre (4CS)
01.2018 - 01.2019

Diploma of Community Services Student Placement

Vision Australia
03.2016 - 09.2016

Customer Service Officer

Canterbury City Community Centre (4cs)
01.2016 - 01.2021

Early Intervention Therapist

Aspire Therapy
05.2012 - 08.2013

Bachelor of Social Work -

University of Wollongong

Bachelor of Fine Arts/Education -

College of Art and Design UNSW

Diploma of Community Service Work -

TAFE NSW

High School Certificate -

Woolooware High School

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