Jacinta Burke
Sale,VIC
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
6
6
years of professional experience
Work History
Manager
Malting Reserve P/L
09.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Organised the property to accommodate the Pacific Island Seasonal Worker Program to be compliant to Government standards
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member and guest conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance and compliance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers, guests and stakeholders to keep everyone on same page and working toward established business goals.
- Improved safety procedures to create safe working conditions for workers and Pacific Islander guests
- Developed and implemented business strategies to achieve business goals and stay competitive.
Disability Support Worker
Your Choice Therapy
02.2021 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Adhered to company requirements for patient interactions and care standards.
- Kept accurate records for client files and handled related paperwork.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Conducted in-home visits to provide supportive services.
- Assisted patients in accessing housing, financial assistance and other community resources.
- Participated in clinical supervision to maintain professional development.
- Participated in interdisciplinary care conferences to discuss patient care plans and referrals.
Manager and Pacific Island Pastoral Care
The Vision Hotel Group
06.2021 - 09.2022
- Managed employees
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated Seasonal Workers needs to supply chain capacity and quality teams.
- Cross-trained existing employees to maximize team agility and performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Manager of Operations
Rivers Apartments P/L
09.2017 - 04.2021
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
No Degree - Allied Health
ACCSC
On Line08.2023
Skills
- Policy Implementation
- Business Development
- Financial Management
- Business Administration
- Strategic Planning
- Workforce Management
- Contract Management
- Staff Development
- Staff Management
- Key Performance Indicators
- Complex Problem-Solving
- Team Leadership
- Time Management
- Verbal and Written Communication
Timeline
Manager
Malting Reserve P/L
09.2022 - Current
Manager and Pacific Island Pastoral Care
The Vision Hotel Group
06.2021 - 09.2022
Disability Support Worker
Your Choice Therapy
02.2021 - Current
Manager of Operations
Rivers Apartments P/L
09.2017 - 04.2021
No Degree - Allied Health
ACCSC
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