Jacinta Burke
Sale,VIC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Allied Health Assistant
Your Choice Therapy
09.2022 - Current
- Communicated with patients, families, physicians and other healthcare team members about patient care.
- Assisted in structured therapeutic activities and supportive interactions with patients.
- Participated in developing plans to meet daily care needs of patients.
- Greeted patients and visitors and performed general clerical duties such as answering and screening phone calls and routing mail.
- Delivered high standard of holistic care to patients to promote equality and dignity
- Arranged bedding and cushions to enhance patient comfort in bed and chairs
- Adhered to patient special diets and provided supplementary drinks under nursing staff supervision
- Observed patient skin conditions and reported findings to registered nurse
- Documented patient information and care activities in electronic health record
- Transported patients between rooms and appointments or testing locations
Manager/Leader of Pastoral Care
Malting Reserve
04.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Improved safety procedures to create safe working conditions for workers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
Manager of Operations
National Accommodation Group
04.2017 - 04.2021
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Partnered with vendors and suppliers to effectively manage and budget.
- Developed and maintained relationships with external vendors and suppliers.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Education
Diploma of Community Service - Community Service
Get My Course
02.2024
Cert 3 Individual Support (disability) - Disability Studies
ACCSC
02.2024
Cert 4 Allied Health Assistant - Health And Community
ACCSC
Online09.2023
Skills
- Mobility Support
- Company Guidelines
- Strength Improvement
- Supporting large multi cultural client base
- Working within NDIS
Timeline
Allied Health Assistant
Your Choice Therapy
09.2022 - Current
Manager/Leader of Pastoral Care
Malting Reserve
04.2021 - Current
Manager of Operations
National Accommodation Group
04.2017 - 04.2021
Diploma of Community Service - Community Service
Get My Course
Cert 3 Individual Support (disability) - Disability Studies
ACCSC
Cert 4 Allied Health Assistant - Health And Community
ACCSC
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