Jacinta Condick
Summary
Qualified Support Worker known for providing compassionate care and support to individuals with diverse needs. Demonstrated ability to assist clients in daily activities and emotional well-being, ensuring comfortable and safe environment. Proven skills in effective communication and problem-solving.
Overview
26
26
years of professional experience
Work History
Support Worker
Caring Support at Home
08.2016 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Kept clients engaged in social networks and communities for personal health and growth.
- Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Facilitated community integration for clients by organizing social outings, recreational activities, and educational opportunities.
- Developed strong rapport with clients, which facilitated more effective support and guidance.
- Assisted clients with personal care tasks, preserving their dignity and promoting independence.
- Provided emotional support to clients, improving their mental health and overall wellbeing.
- Accompanied clients to appointments and community outings, ensuring they had access to necessary services and social opportunities.
- Collaborated with family members of clients, enhancing support network and ensuring holistic approach to care.
- Encouraged clients to engage in physical activities, promoting healthier lifestyles and wellbeing.
- Assisted in creating safe and supportive environment for clients, fostering sense of security and belonging.
- Guided clients in developing social skills, enabling better interaction with others and reducing feelings of isolation.
- Documented client progress and communicated updates to care team, contributing to continuous improvement in service delivery.
- Documented client progress and activities in accordance with agency policies and procedures.
- Monitored clients' progress to adjust treatment plans accordingly.
- Participated in professional development and training opportunities to enhance clinical skills.
Division 2 Nurse
Monash Gardens Aged Care
07.1999 - 08.2014
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed routine wound care and dressing changes on schedule.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Implemented infection control measures that significantly reduced hospital-acquired infections.
- Mentored new nursing staff members, fostering teamwork and improving unit efficiency.
- Maintained up-to-date knowledge on emerging trends in nursing practice to enhance effectiveness in delivering quality care.
- Increased quality of care by participating in ongoing professional development opportunities such as workshops, conferences, and online courses.
- Provided emotional support to patients'' family members during critical incidents, strengthening overall trust in the healthcare team.
- Consistently adhered to strict safety guidelines while administering medications or performing invasive procedures.
- Created an efficient shift handover process which improved continuity of care between nursing shifts.
- Streamlined communication between patients, families, and healthcare providers to ensure comprehensive understanding of care plans.
- Monitored patient reactions after administering medications and IV therapies.
- Evaluated patient histories, complaints, and current symptoms.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Recorded details regarding therapies to keep patient charts updated.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
Education
Certificate IV in Disability - Disability
Bright Institute
Melbourne, VIC11-2018
Nursing Certificate. - SEN/Division 2 Nursing
Anne Caudle Home For The Aged.
Bendigo, VIC01-1991
Skills
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional support
- Confidentiality and privacy
- Active listening
- Mobility assistance
- Relationship building
- Behavioral support
- Transportation assistance
- Professional boundaries
- Cultural sensitivity
- Mobility support
- Empathy and patience
- Verbal and written communication
- Personal care assistance
Timeline
Support Worker
Caring Support at Home
08.2016 - Current
Division 2 Nurse
Monash Gardens Aged Care
07.1999 - 08.2014
Certificate IV in Disability - Disability
Bright Institute
Nursing Certificate. - SEN/Division 2 Nursing
Anne Caudle Home For The Aged.
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