Summary
Overview
Work History
Education
Skills
Timeline
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Jacinta Crough

Jacinta Crough

Maroochydore,QLD

Summary

I beleive that being' of Service' to others enriches the soul.

Nothing should be to much trouble, the needs of the client/Consumer should always be given 100% of my time and effort.

I have always loved being of service to others. It fofills me and gives me purpose.

The combination of Beauty and Mental Health always interested me, as i believe they go hand in hand.

If we look good we feel good and that is a dopamine drop everyone should experience...often.

I went to a Private Girls Secondary College in Melbourne ( and survived :)

I have traveled the world extensively and finally made my dream come true after relocating to the Sunshine coast at the end of 2022.


Overview

13
13
years of professional experience

Work History

Therapist

Tank Bathhouse
12.2022 - Current
  • Offer Personal and Invested Customer Service.
  • Assessed medical histories and conditions of clients to determine contraindications to massage services.
  • Educated clients on benefits of massage and recommended home care techniques.
  • Established and implemented massage protocols and procedures.
  • Performed sanitization tasks to keep massage environment clean and safe.
  • Advised clients on lifestyle changes to improve alignment, posture, and gait for better long-term wellness.
  • Maintained accurate and up-to-date client records.
  • Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.

Beauty Theropist/Manager

Haven Studio
06.2016 - 12.2022
  • Offered personal and Invested Customer Service.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Planned and budgeted accurately to provide business with resources needed to operate smoo
  • Confidently preformed all offered beauty treatments.
  • Trained and incorporated Cosmetic Tattooing.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Defined clear targets and objectives and communicated to other team members.
  • Developed and implemented business strategies to achieve business goals and stay competitive.

Dayhab Rehab

Dayhab
06.2012 - 12.2013
  • Performed non-clinical functions, including answering phones, scheduling, collecting payments and transporting patients.Documented vital sign data, therapist schedules, patient files and other documentation.Coordinated communication with interdisciplinary medical team on patient's behalf, including physicians, therapists, home health care, psychologists and family.Triaged new therapy requests and prioritized and scheduled for optimum treatment and recovery.Assisted therapists in carrying out and improving treatment programs to provide optimal patient services.Assisted with patient evaluations by obtaining information such as occupational roles, activities of daily living, history, cognition, perception, strength and range of motion.
  • Excellent communication skills, both verbal and written.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proven ability to learn quickly and adapt to new situations.

Cosmetic Counter Manager

Lancome
02.2010 - 05.2012
  • Offered Personal and invested Customer Service.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Circulated cosmetic department to promptly and politely welcome customers and engage in conversation to assess needs.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Delivered product demonstrations and sample applications, raising exposure of key brands.
  • Managed difficult or delicate customer interactions with politeness and professionalism, reaching resolutions promptly and according to store policies.
  • Researched and assessed new products to develop effective merchandising and promotion plans.
  • Analyzed sales, wrote sales reports and set sales goals for the Chadstone cosmetics counter.
  • Protected store assets and inventory via loss prevention procedures.
  • Established team priorities, maintained schedules and monitored performance.
  • Defined clear targets and objectives and communicated to other team members.

Education

Diploma - Beauty Theorpy

Chisholm Institute

Diploma - Mental Health And AOD

Chisholm Institute Berwick

BBA - Psychology

University of South Australia
Adelaide, SA

Skills

  • Build Report quickly
  • Reliable and trustworthy
  • Issue and conflict resolution
  • Time management
  • Active listening
  • Problem resolution
  • Systems and automation applications
  • Project management
  • Marketing
  • Staff development
  • Sales Techniques

Timeline

Therapist

Tank Bathhouse
12.2022 - Current

Beauty Theropist/Manager

Haven Studio
06.2016 - 12.2022

Dayhab Rehab

Dayhab
06.2012 - 12.2013

Cosmetic Counter Manager

Lancome
02.2010 - 05.2012

Diploma - Beauty Theorpy

Chisholm Institute

Diploma - Mental Health And AOD

Chisholm Institute Berwick

BBA - Psychology

University of South Australia

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Jacinta Crough