Jacinta-rose Dorrington
Kurri Kurri,NSW
Summary
Dynamic individual with hands-on experience in support work and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
SUPPORT WORKER
Hunter Independent Coordinated Supports
12.2024 - Current
- Utilised effective communication strategies to build relationships with clients.
- Monitored changes in client's physical or psychological condition and reported any concerns promptly.
- Maintained accurate records of client progress including observations, assessments and reviews.
- Administered medication as prescribed by healthcare professionals in accordance with policy and procedures.
- Assisted clients in accessing community resource services.
- Developed individual case plan with goals, objectives, and activities to meet client needs.
- Carried out risk assessments to ensure the safety of clients at all times.
- Liaised with family members regarding the care needs of their loved ones.
- Developed positive behavioural management plans for challenging behaviour.
- Encouraged client independence through goal setting and problem solving techniques.
- Assisted clients in completing forms for services and benefits.
- Organised transport for medical appointments and other activities as required.
- Attended case conferences, meetings, training sessions and workshops as required.
- Conducted home visits on a regular basis to assess the well-being of service users.
- Engaged positively with external agencies to ensure that services are delivered effectively.
- Worked collaboratively with multi-disciplinary teams such as Social Services, GPs.
- Recognized factors causing reaction or changes in a client's condition or behavior.
- Facilitated group activities designed to enhance social interaction, self-esteem and confidence building skills.
- Provided materials to individuals and families about nutrition, infant development, and parenting skills.
- Actively promoted equal opportunities principles within the workplace environment.
- Built respectful and trusting relationships with clients.
- Followed strict data confidentiality rules to keep client information secure.
- Remained calm and poised in emergency and crisis situations.
- Documented emergency incidents or rule non-compliance.
- Recognized crisis situations, assessing potential danger to clients and other individuals.
Raising Children
Not Applicable
05.2009 - 04.2022
Disability Support Worker
Sunflower House
09.2019 - 01.2022
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
DUTY MANAGER
Iga Cessnock
03.2014 - 04.2018
- Demonstrated strong leadership abilities while managing daily operations of the business.
- Established effective communication channels between management and employees.
- Maintained accurate records of daily transactions and employee performance reviews.
- Provided guidance and mentorship for junior staff members as needed.
- Collaborated regularly with management team to address ongoing strategies and concerns.
- Trained and supervised staff while coaching applicable improvement skills and providing valuable feedback and reviews.
- Prepared weekly schedules for store staff, ensuring that all shifts are covered and resources are allocated efficiently.
- Organized special events for customers, maximizing sales opportunities.
- Conducted regular staff meetings to provide updates on company initiatives and goals.
- Inspected work environment for health and safety hazards and reported findings to manager.
- Devised innovative solutions for challenging operational problems.
Volunteer
Volunteer Women's refuge
12.2017 - 03.2018
Skills
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional support
- Daily living assistance
- Confidentiality and privacy
- Relationship building
- Behavioral support
- Meal preparation
- Transportation assistance
- Meal planning and preparation
- Cultural sensitivity
- Professional boundaries
- Skill development
- Community integration
Certification
- Full driving licence
- Police check
- WWCC
- First aid/CPR
- Diploma in self defence
- Suicide Prevention Lifeline
- CIV mental health
- NDIS worker modules
- NDISWC Number
References
Mel Martin, Nurse melmartin79@gmail.com, (040) 778-3678
Debra Punshon
0417456531
Volunteer Experience
Volunteer, Women's refuge, Rothbury,Hunter Homeless day, NSW, 12/01/17, 03/31/18
Timeline
SUPPORT WORKER
Hunter Independent Coordinated Supports
12.2024 - Current
Disability Support Worker
Sunflower House
09.2019 - 01.2022
Volunteer
Volunteer Women's refuge
12.2017 - 03.2018
DUTY MANAGER
Iga Cessnock
03.2014 - 04.2018
Raising Children
Not Applicable
05.2009 - 04.2022
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