Jacinta Edouard
Clyde North,VIC
Overview
3
3
years of professional experience
Work History
Asset Management Partner
Toyota Finance
04.2022 - Current
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
- Liaising with Mercantile agencies in regards to customers accounts.
- Handling of end of month DCA invoices
- First point of contact for inbound calls and emails
- Assisting with worklist allocation
- Handling the security repossession inbox
- Handling of post repossession notices to be sent to customers.
- Assisting with call back requests
- Assisting with settlement offers that are within my delegation
- Assisting customers with long term arrangements for their charged off accounts
Early Collections Representative
Toyota Finance
01.2021 - 04.2022
- Achieved performance goals on consistent basis.
- Assisting customers on payment options and arranged instalment agreements.
- First point for all inbound calls,
- Responding to customer enquires assisting customers with their overdue accounts and making sure they are provided with the best possible outcome to assist them getting back on track.
- Providing a high level of customer service standards
- Assisting lead with escalations and complaints.
- Assisting with training and mentoring new staff members.
- Training current staff members on emails
- Assisting with the the collections NCC worklist
- Assisting with Early collections emails
Skills
- Customer Relationship Building
- Collaboration and Teamwork
- Creative and Critical Thinking
- Mentoring and Coaching
- Building Trust and Relationships
- Judgement and Decision Making
- Settlement Negotiation
Timeline
Asset Management Partner
Toyota Finance
04.2022 - Current
Early Collections Representative
Toyota Finance
01.2021 - 04.2022
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