JACINTA FAAOSOFIA
CRANBOURNE WEST
Summary
To secure employment in a challenging and stimulating environment. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Administrator
Steamatic
12.2024 - Current
- Managed scheduling and coordination of administrative tasks to ensure efficient office operations.
- Developed and implemented filing systems, increasing document retrieval efficiency by 30%.
- Assisted in onboarding new employees, providing training on company policies and procedures.
- Streamlined communication between departments, improving workflow and collaboration across teams.
Customer Service Representative
Hisense
02.2024 - 11.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Used CRM and Webexx
- Organised parts and jobs for customers
Customer Service Representative
Onepass
03.2022 - 12.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Call Center
Australian Taxation Office
07.2020 - 02.2022
- Catering to customer enquiries
- Dealing with customer complaints
- Ability to work in noisy fast pace environment
- Assisting customers in finding information relating to their enquiries
- Dealing with system issues
- Highly skilled in using the computer
Production Worker
Taldi
08.2019 - 07.2020
- Operating and maintaining equipment
- Preparing items for distribution
- Assembling and checking product parts ensuring that all machinery runs smoothly
- Quality Control
- Weighing product to ensure each item has the correct amount
- Pick and Packing items
- Using Pallet Jack and RF scanners
Education
Year 12 -
Cranbourne Secondary College
Skills
- Customer Service
- Customer needs assessment
- Call management
- Call control
- Can multi-task
- Active listening
- Quick Learner
- Account Management
- Adaptability
- Pick packing experience
- Pallet Jack experience
- FR scanning
Timeline
Administrator
Steamatic
12.2024 - Current
Customer Service Representative
Hisense
02.2024 - 11.2024
Customer Service Representative
Onepass
03.2022 - 12.2023
Call Center
Australian Taxation Office
07.2020 - 02.2022
Production Worker
Taldi
08.2019 - 07.2020
Year 12 -
Cranbourne Secondary College