Jacinta Farmer
Kincumber,Australia
Summary
Proven to excel in high-volume dining environments, I leveraged strong multitasking and exceptional customer service skills at Greenview Cafe to enhance guest satisfaction and maintain seamless operations. My ability to foster team collaboration and my adeptness at handling complaints contributed to a noticeable improvement in service efficiency and customer experience.
I also had experience in working in childcare, which is a quality of patience and care as I love helping people.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Waitress
Greenview Cafe
Kincumber, NSW
06.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Education
Travel Certificate 3
TAFE
Skills
- Strong multitasking
- Greeting guests
- Team Collaboration
- Order Taking
- Customer Service
- Cleanliness
- Handling Complaints
- Food Running
- Table Setting
- Performance Improvement
- Food safety understanding
- Table Bussing
- High-volume dining
- Supply Restocking
- Tableside Service
- Seating arrangements
- Ordering Procedures
- Table setting knowledge
- Food and beverage pairings
- Front-of-house display creation
- Warm and Friendly
- Reliable and Responsible
- Teamwork and Collaboration
- Excellent Communication
- Adaptable and Flexible
- Cleaning and sanitizing
- Cool Under Pressure
- Attention to Detail
- Transactions and Cash Handling
- Food and Beverage Service
- Food handling
- Time Management
- Organizational Skills
- Active Listening
- Decision-Making
- Daily specials memorization
- Beverage Preparation
- Food presentation
- Dining area maintenance
- Order Accuracy
Education
Year 11 completed. Certificate 3 in travel through TAFE.
Contact
Kincumber, NSW 2251
Certification
RSA
Timeline
Waitress
Greenview Cafe
06.2023 - Current
Travel Certificate 3
TAFE