Jacinta Gray
Corio,VIC
Summary
Competent Duty Manager effective at handling customer and team operations in fast-paced, high-volume environments. Veteran of retail and skilled in managing people, projects and administrative operations. Offering over 20 years of experience and dedication to business success.
Overview
20
20
years of professional experience
Work History
Duty Manager
Dan Murphys - Part Of The Woolworths Group
Corio, VIC
10.2015 - Current
- Trained new employees in essential job functions.
- Mentored and supported staff members to apply best practices and follow procedures.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Improved customer satisfaction by promptly addressing and resolving concerns and complaints.
- Maintained a safe and secure environment for guests and employees through adherence to safety protocols.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organised merchandise.
- Assisted customers with returns, refunds and resolving transaction issues.
- Reconciled POS and Safe at the end of each shift, accounting for errors, and resolving discrepancies.
- Safely operated forklift when unloading stock from delivery truck.
Site Manager
Reliance Petroleum
Moolap, VIC
10.2004 - 06.2013
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Developed strong relationships with customers and representatives, through consistent communication and prompt resolution of concerns or issues.
- Interviewed, hired, and trained new workers.
- Resolved issues between employees and customers using company policies.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Oversaw all daily office operations and equipment maintenance.
- Maintained records and logs of work performed and materials and equipment used.
- Oversaw employee attendance record, handled payroll, and ordered new materials for site.
- Managed subcontractors, ensuring quality workmanship and adherence to project timelines and specifications.
- Designed weekly sales promotions to attract new and repeat customers and increase sales.
- Kept orderly and accurate accounting records by monitoring sales documentation.
Education
VCE - Yr 11
Catholic Regional College
Geelong, VIC12.2001
Skills
- Customer Service
- Customer service focus
- Customer Communication
- New Employee Training
- Time Management
- Attention to Detail
- Professionalism and Integrity
- Relationship Building
- Cash Management
- Staff Training and Development
- Health and safety compliance
Additional Information
Holds current High Risk Work license
Holds current Driver licence
Timeline
Duty Manager
Dan Murphys - Part Of The Woolworths Group
10.2015 - Current
Site Manager
Reliance Petroleum
10.2004 - 06.2013
VCE - Yr 11
Catholic Regional College