Jacinta Meehan

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Demonstrated strong organizational and time management skills while managing multiple projects
• Proved successful working within tight deadlines and a fast-paced environment.
• Learned and adapted quickly to new technology and software applications.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Paid attention to detail while completing assignments
• Worked flexible hours across night, weekend, and holiday shifts.
• Passionate about learning and committed to continual improvement.

KEY ACHIEVEMENTS

1. Only leading team member in all areas for the last 2 years

2. Achieved a certification in ITIL 4

3. Received ongoing training in incident management

4. Worked on an on call basis whilst working full time

5. Worked overtime during global crowd strike incident

• Collaborate with leadership to devise strategies to improve processes and risk controls as well as implement new systems and best practice guidelines.
• Maintain CMS software with inductions, onboarding information and documentation for all branch employees.
• Liaise with facilities management of various businesses to ensure full compliance
• Create and schedule urgent job orders for SMART systems where required
• Schedule work for technicians - both commercial and residential
• Create site maps for both general pest and SMART customers
• Provide training to new and existing customers on portal access and on Smart systems
• Provide training in Smart technology to 20 pest technicians as well as office staff
• Investigate and resolve any accounts issues with invoicing, statements or payments
• Process cheques, cash and online payments
• Responsible for following up on COD payments (Debtors)

KEY ACHIEVEMENTS:

1. Increased compliance percentage from 74% to 100%

2. Smart operations growth has increased from 16.4% to 34%

• Provide a tailored Real Estate Agent comparison and recommend up to 3 agents, over the phone, by accurately analyzing various data streams
• Maintain positive relationships with both vendors and agents to facilitate the best possible outcome
• Effectively Manage a Pipeline of deals to ensure that they progress
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.

KEY ACHIEVEMENTS:

1. Created customized quizzes that enhance social interaction and collaboration among the sales team. These were done during mid day team meetings and would be done at least twice a week.

2. Frequently achieved sales and compliance targets to achieve a monthly bonus

• Qualified Clients to assess their suitability for our service
• Coordinated effectively with our support team to achieve the most suitable bookings for our clients
• Scheduled in Bookings and allocated services to suitably qualified vets
• Frequent use of various apps such as Zendesk, Slack and email to communicate with the team as well as respond in real time to customer concerns and inquiries
• Processing payments over the phone via card, Zip Pay and Vet Pay where required

• Undertook ongoing training to ensure that I was up to date on the latest Health insurance products available
• High compliance on calls taken
• Assessed each caller that came through for our services
• Compared various health insurance products and matched the customer with the most suitable options for their circumstances
• Cross sold by referring them to other members of the Iselect team to get their energy and or Broadband compared
• Frequent use of Salesforce and Microsoft 365 package and Microsoft teams

KEY ACHIEVEMENTS:

1. WINNER (Winning Team) of the March Madness Incentive - across all departments

2. Consistent positive NPS scores regarding my outstanding customer service

• Maintained customer database, ensuring prospective clients are accurately entered and follow ups are scheduled.
• Conducted follow-up phone calls to prospective clients to assist sales team with meeting deadlines and exceeding goals.
• Managed list of networking events and scheduled sales staff member attendance to proactively identify potential leads.
• Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
• Supported sales management initiatives to optimize business development. Set up potential client contacts, cultivated relationships and followed through on service needs.
• Determined business development opportunities and implemented effective strategy for client acquisition.
• Effectively built relationships with both established and potential customers

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Demonstrated strong organizational and time management skills while managing multiple projects
• Proved successful working within tight deadlines and a fast-paced environment.
• Learned and adapted quickly to new technology and software applications.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Paid attention to detail while completing assignments
• Worked flexible hours across night, weekend, and holiday shifts.
• Passionate about learning and committed to continual improvement.

KEY ACHIEVEMENTS

1. Only leading team member in all areas for the last 2 years

2. Achieved a certification in ITIL 4

3. Received ongoing training in incident management

4. Worked on an on call basis whilst working full time

5. Worked overtime during global crowd strike incident