Jacinta Mollica
Lilydale,VIC
Summary
Successful customer service advocate with over 6 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
14
14
years of professional experience
Work History
Customer Service Advocate / Sales
CARSALES.COM.AU
06.2019 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Supported call centre associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
- Conducted regular training sessions for new hires to ensure consistent service delivery across the team.
- Provided advice to customers to supply a product based on their needs.
Beauty Therapist
Essential Beauty
11.2013 - 06.2019
- Performed a variety of beauty treatments, including waxing, spray tanning, laser hair removal, piercings for optimal client results.
- Enhanced client relationships through excellent customer service and effective communication skills.
- Ensured seamless front desk operations by handling phone inquiries, appointment bookings, payment processing, and record-keeping effectively.
- Analyzed client needs and came up with individualized and continuous treatment plans.
- Money handling.
- Providing rosters for staff.
Front of House Server
Hungry Jacks
06.2010 - 11.2013
- Contributed to team efficiency by promptly clearing tables and resetting them for incoming guests.
- Persevered during peak hours while remaining courteous towards customers despite time constraints and high-pressure situations..
- Supported overall restaurant operations by assisting with opening or closing duties as needed.
Education
Diploma of Beauty Therapy. - Beauty Therapy
Box Hill Institute of TAFE
Melbourne, VIC12.2013
Mount Lilydale Mercy College
Lilydale, VIC10.2012
Skills
- Complaint resolution
- Technical Support
- Live chat support
- Call centre experience
- Problem-solving abilities
- Product Knowledge
Timeline
Customer Service Advocate / Sales
CARSALES.COM.AU
06.2019 - Current
Beauty Therapist
Essential Beauty
11.2013 - 06.2019
Front of House Server
Hungry Jacks
06.2010 - 11.2013
Diploma of Beauty Therapy. - Beauty Therapy
Box Hill Institute of TAFE
Mount Lilydale Mercy College
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