Jacinta Moon
Cleveland,QLD
Summary
Experienced professional hospitality leader prepared to excel in a role focused on elevating guest experiences and driving operational excellence. Demonstrated success in managing and training staff, ensuring compliance with safety and quality standards. Strong emphasis on teamwork and adaptability, ensuring seamless service in dynamic environments. Proven skills in inventory management, customer relations, and conflict resolution, consistently delivering exceptional results and exceeding expectations. Seeking to broaden knowledge through a major career change. Ready to forge a new path and embrace new opportunities after accumulating many years of experience in the hospitality industry.
Overview
5
5
years of professional experience
Work History
Bar Supervisor
Wellington Point Farmhouse
01.2024 - Current
- Managed daily closing duties including reconciling 2 cash registers and preparing deposits while maintaining strict security measures.
- Closed out cash register and prepared cashier report at close of business.
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Completed bar opening and closing procedures to a high standard.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Implemented drink preparation procedures, significantly reducing wasted stock.
- Improved team morale by providing ongoing support, training, and opportunities for professional growth.
Restaurant Manager
The Lighthouse Cleveland
01.2023 - 12.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Managed upwards of 20-30 staff on a daily basis across a large establishment. All while ensuring customer satisfaction.
- Met and encouraged feedback from staff and used said feedback to implement positive changes within the restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and encouraged cross-training strategies.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Fostered positive work environment, leading to decrease in staff turnover.
Food and Beverage Supervisor
Lake Crackenback Resort and Spa
07.2019 - 10.2022
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
- Optimized inventory control with regular audits, reducing waste, and effectively managing stock levels for optimal freshness.
- Boosted employee morale through regular recognition of outstanding performance, fostering a positive work atmosphere conducive to exceptional service delivery.
- Managed large-scale events of over 100 people whilst communicating effectively with catering and function coordinators , ensuring timely preparation, delivery, and setup to exceed client expectations.
- Collaborated with other supervisors and managers to develop cross-training programs, enhancing employee versatility and reducing downtime during staff absences or turnover periods.
- Implemented innovative promotional strategies to attract new customers while retaining existing clientele.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Education
Skills
- Upselling strategies
- Schedule oversight
- Staff management
- Employee development
- Service coordination
- Morale building
- Hygiene standards
- Training and mentoring
References
- Rebecca Stevens, Food and Beverage Manager, 0401 213 812
- Taleisha Thompson, Lighthouse Café Manager, 0422 239 262
Timeline
Bar Supervisor
Wellington Point Farmhouse
01.2024 - Current
Restaurant Manager
The Lighthouse Cleveland
01.2023 - 12.2023
Food and Beverage Supervisor
Lake Crackenback Resort and Spa
07.2019 - 10.2022
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