LILIAN NANTALE
KAMPALA, UGANDA
Summary
Highly-qualified Housekeeping Supervisor offering three years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Housekeeping Supervisor
The Living Adventure (FIFA WORLD CUP 2022)
Doha, Qatar
07.2022 - 02.2023
- Worked with front desk to respond promptly to all guest requests.
- Managed laundry sorting, washing, drying, and ironing.
- Completed schedules, shift reports, and other business documentation.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Placed orders for housekeeping supplies and guest toiletries.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Monitored staff performance and provided feedback to drive productivity.
Barista
DESPRESSO CAFE
DUBAI. United Arab Emirates
10.2021 - 03.2022
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Recommended products based on solid understanding of individual customer needs and preferences.
Room Service Attendant
RUSH HOTEL
Istanbul
09.2019 - 08.2021
- Cleaning rooms
- Restocking trolleys
- Communicating with guests
Education
BACHELOR OF HOSPITALITY AND HOTEL MANAGEMENT -
MAKERERE UNIVERSITY
KAMPALA UGANDA.01.2015
Skills
- Customer Service
- Room Service
- Staff Training
- Computer Skills
- Team Supervision
- Problem-Solving Skills
- Teamwork and Collaboration
- Inventory Oversight
Certification
- Barista certificate.
- Certificate in Housekeeping principles.
References
Jacinta Nabukeera
Work colleague.
nabukerajacinta@gmail.com
Timeline
Housekeeping Supervisor
The Living Adventure (FIFA WORLD CUP 2022)
07.2022 - 02.2023
Barista
DESPRESSO CAFE
10.2021 - 03.2022
Room Service Attendant
RUSH HOTEL
09.2019 - 08.2021
BACHELOR OF HOSPITALITY AND HOTEL MANAGEMENT -
MAKERERE UNIVERSITY