Jacinta Rowlandson
Wyndham,Vic
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Currently been in the Customer service industry for 14+ years and enjoy growing and working in a team environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Aldi
Altona, VIC
03.2022 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assistant Restaurant Manager
McDonald's
Lara, VIC
10.2016 - 03.2022
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Developed crew rostering systems on weekly basis.
- Assisted Department managers in areas such as Product, Sales, Labour and Hiring
- Immediately resolved issues with customers by employing careful listening and communication skills.
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Motivated staff to perform at peak efficiency and quality.
- Handled money, balanced tills, processed refunds and dealt with maintaining profits and sales margins
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Enhanced team morale and reduced staff turnover by implementing comprehensive training program for new hires.
Shift Manager
Mcdonalds
Geelong, VIC
04.2015 - 10.2016
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Worked closely with team members to schedule breaks and shifts to meet regulations
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Managed rosters, accepted time off requests and found coverage for shifts
Skills
- Interpersonal and Written Communication
- Customer Assistance
- Opening and Closing Procedures
- Brand Loyalty
- Ability to work in team environments effectively
- Staff Assessments
- Training and Development
- Restaurant Operation
- Employee Scheduling
- Shift Management
- Teamwork and Collaboration
- Goals and Performance
- Staffing and Sales Reporting
- Problem-Solving
- Customer Relations
- Team Building and Leadership
- Store Opening and Closing
- Staff Supervision
- Store operations
- Team Management
- Staff Management
- Work Planning and Prioritization
- Goals and performance
- Relationship building and management
- Staff Scheduling
- Incident Reports
- Effective leader
- Employee Motivation
- Payroll Administration and Timekeeping
Accomplishments
- Supervised team of 90 staff members.
- Achieved Restaurant Manager position after 12 months in shift supervisor position.
- Achieved customer satisfaction through effectively helping with customer feedback resolution procedures.
Certification
- First Aid certificate
-Certificate IV in Retail Management
- Certificate III in Retail Operations
- Completion of Product Quality Course
- Completion of Advanced Management Course
- Certificate III in Hospitality
References
Lara McDonald's -
Licensee - David Upham Phone: 0413 440 018
Department Manager - Catherine Ummels
Phone: 0468 935 578
Timeline
Assistant Store Manager
Aldi
03.2022 - Current
Assistant Restaurant Manager
McDonald's
10.2016 - 03.2022
Shift Manager
Mcdonalds
04.2015 - 10.2016