Jacinta Shackleton
Rockhampton City,QLD
Summary
I am currently employed at Darumbal Community Youth Service as a receptionist. I am a friendly Receptionist with a background in various office settings. I am knowledgeable about security, service, and clerical requirements. I take on multiple simultaneous tasks with excellent time management abilities and a resourceful approach. I have multicultural experiences.
Overview
6
6
years of professional experience
Work History
Receptionist
Darumbal Community Youth Service
01.2024 - Current
- Maintained confidentiality of information regarding clients and company.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Assisted with onboarding new clients and securing paperwork completion.
Crew Member/Front Counter
Hungry Jacks
01.2021 - 12.2021
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Worked well with teammates and accepted coaching from management team.
Front Counter Customer Service
Rockhampton Indoor Sports Arena
01.2019 - 12.2020
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Cross-trained and provided backup support for organizational leadership.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Education
Completed Year 12 -
NORTH ROCKHAMTON HIGH SCHOOL
01.2021
Skills
- Scheduling
- Bookkeeping
- Documentation and reporting
- Microsoft office specialist certified
- File management
- Organization skills
- Document control
- Verbal and written communication
- Reception desk management
Availability
I am available for the work hours you are looking for I will have to give out a 2 week notice before starting as i am currently employed with Darumbal Community Youth service, i can work weekends and I am looking for a Full-time Position
Timeline
Receptionist
Darumbal Community Youth Service
01.2024 - Current
Crew Member/Front Counter
Hungry Jacks
01.2021 - 12.2021
Front Counter Customer Service
Rockhampton Indoor Sports Arena
01.2019 - 12.2020
Completed Year 12 -
NORTH ROCKHAMTON HIGH SCHOOL
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