Jacinta Skuse
Jubilee Pocket,QLD
Summary
Hi, my name is Jacinta Skuse. I have lived on Sunshine Coast most of my life and am relocating to Airlie beach for new beginnings. I am a highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Dispatch Manager
Billy J Boutique
Sunshine Coast, QLD
02.2021 - 01.2024
- Completed HR duties by conducting performance reviews and onboarding classes.
- Received or prepared work orders.
- Set schedules, implemented new policies, and worked with managers to optimise operational procedures and establish clear objectives.
- Prepared daily work and run schedules.
- Conducted weekly meetings with staff to discuss current issues or changes in policy or procedure.
- Managed daily operations of the dispatch team to ensure efficient workflow and customer service.
- Rosters and Timesheets
CUSTOMER SERVICE SUPERVISOR
IGA
Sunshine Coast , Qld
01.2019 - 02.2021
- Answered phone calls and responded to questions and concerns.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Opening and closing shop.
- Recognised by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Cash handling.
- Supervising 10 or more employees.
CAR CARE CONSULTANT
SUNCO MOTORS
Sunshine Coast, QLD
01.2018 - 01.2019
- Receiving and processing incoming and outgoing mail.
- Selling aftermarket products (Tint, Rust Proofing, Surface Coatings).
- Reaching KPIS and targets.
- Face to face / phone sales.
PROPERTY MANAGER ASSISTANT
REALESTATE
Sunsine Coast, OrganisingQld
01.2017 - 01.2018
- Receiving and processing incoming and outgoing mail.
- Handled resident complaints and expedited maintenance requests.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Organising conferences.
- Answering all incoming calls.
- Inspections/ Routine Inspections.
Education
Mountain Creek State High School
11.2015
Skills
- Working apart of a team
- Strong multi-selling ability
- Leading a team
- Workflow Planning
- Employee Performance Reviews
- Customer Communication
- Communication Management
- Customer Service
Past Jobs
- IGA - Customer Service Assistant
- Mishkah Fashion - Warehouse work
Personal Information
Date of Birth: 18/09/1998
References
- Trish Kramer, Billy J Boutique Dispatch Manager, 0428 030 926
- Renita Bell, Car Care Consultant Manager, 0411 527 392
Availability
Part time / Casual
Monday - Friday
Timeline
Dispatch Manager
Billy J Boutique
02.2021 - 01.2024
CUSTOMER SERVICE SUPERVISOR
IGA
01.2019 - 02.2021
CAR CARE CONSULTANT
SUNCO MOTORS
01.2018 - 01.2019
PROPERTY MANAGER ASSISTANT
REALESTATE
01.2017 - 01.2018
Mountain Creek State High School
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