Jacinta Smith
Mansfield,QLD
Summary
Dynamic and adaptable professional with a proven track record in customer engagement and time management, honed across roles at IGA and in warehouse environments. Excelled in enhancing customer satisfaction and streamlining order processes, demonstrating reliability and multitasking abilities. Achieved significant improvements in order fulfillment efficiency, embodying a commitment to excellence and team collaboration.
Overview
5
5
years of professional experience
Work History
Warehouse Worker
Auto Electrical Imports
12.2021 - Current
- Consistently lifted materials weighing as much as 25kg.
- Maintained clean workspaces by enforcing housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Conducted stock take / checks, inventory conversions, issues of stock, inventory inquiries and computer operations.
- Optimized storage space during stock replenishment.
Warehouse Worker
Unique Health Products
09.2022 - 04.2023
- Helped maintain an organized area by rotating stock regularly as required.
- Adhered to streamlined picking, packing, and shipping procedures within a specific KPI range.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Maintained a clean and sanitised work space.
- Supported customer satisfaction by ensuring best before dates or suitably packing to an order needs.
- Ensured compliance with health and safety regulations, participating in regular training sessions.
Customer Service
IGA
08.2021 - 12.2021
- Provided company information and policies to customers upon inquiry and answered questions via phone.
- Described product and service details to customers, handled enquiries and complaints either personally or by directing to the correct person.
- Supported colleagues during periods of high demand or staff shortages, displaying a strong teamwork mentality.
- Assisted in training new hires, sharing best practices for exceptional customer service delivery.
- Increased customer loyalty through personalized interactions, building rapport with clients.
- Consistently re-stocked shelves adhering to health and safety procedures.
- Followed directions, prioritised and competed tasks in a timely manner.
Customer Service
KFC
10.2019 - 07.2021
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Upsold items to boost sales and achieve customer wants.
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Adhered to food and safety policies by correctly storing food as well as checking temperature of food.
- Performed opening and closings of store.
Education
Bachelor of Biomedical Sciences - Griffith Sciences
Griffith University
Brisbane, QLD12.2026
Skills
- Customer Engagement
- Time Management
- Multitasking Abilities
- Reliability
- Active Listening
- Adaptability
Custom
- Reading
- Going to the beach
- Enjoy music
- Going to the gym
Timeline
Warehouse Worker
Unique Health Products
09.2022 - 04.2023
Warehouse Worker
Auto Electrical Imports
12.2021 - Current
Customer Service
IGA
08.2021 - 12.2021
Customer Service
KFC
10.2019 - 07.2021
Bachelor of Biomedical Sciences - Griffith Sciences
Griffith University
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