Jacinta Smith
Ulverstone,TAS
Summary
Dynamic and results-oriented Clinical Nurse Consultant with a proven track record at Specialist Palliative Care Service NW - MCH Hospital & Community. Excelled in enhancing patient care and outcomes through exceptional critical thinking and interpersonal communication. Demonstrated adaptability and professionalism, leading to significant mentorship and system improvement initiatives. Strong focus on team collaboration and adaptability to meet evolving healthcare needs. Skilled in patient assessment, care planning, and interdisciplinary communication, with consistent commitment to achieving results and fostering supportive healthcare environment.
Overview
38
38
years of professional experience
Work History
Clinical Nurse Consultant
Specialist Palliative Care Service NW - MCH Hospital & Community
05.2023 - Current
- Conducted comprehensive assessments of patient needs and collaborated with physicians and interdisciplinary teams to devise and manage best outcomes for each patient
- Provided direct patient teaching during hospitalisation and follow up consultations after discharge
- Documented patient progress notes accurately according to established standards
- Provided mentorship and guidance to nurses in the development of their professional skills
- Identified opportunities for improvement within the existing system of care delivery
- Oversaw & implemented education and training, staffing and education of all nurses on medical ward
- Sought opportunities to improve patient care, outcomes, and nursing staff performances
- Educated patients and families on treatment, expected outcomes and discharge instructions, serving as advisory resource to patients and families to facilitate better quality of life
- Advocated for patients' physical, psychosocial, development and spiritual needs
Clinical Nurse Specialist
Specialist Palliative Care Service NW - Burnie, TAS
12.2021 - Current
- Counselled patients and families on health promotion strategies that support long term wellness goals
- Actively participated in interdisciplinary team meetings to discuss difficult cases or develop new protocols
- Assessed patient conditions by performing thorough examinations and asking appropriate medical questions
- Maintained professional development by attending relevant conferences, workshops, and seminars, staying informed on emerging trends and best practices within the nursing field.
- Consulted with patients to obtain comprehensive medical information
- Collaborated with physicians and interdisciplinary teams to devise and manage individualized plans of care
- Supported patient self-advocacy within family relationships and during treatment plans
- Advocated for patients' physical, psychosocial, developmental, spiritual, and emotional needs during planning
- Established effective communication channels between nurses, physicians, and other team members, promoting seamless coordination of patient care efforts.
- Improved patient outcomes by implementing evidence-based care practices and clinical guidelines.
Community Palliative Nurse
Ballarat Hospice
11.2020 - 11.2021
- Protected patients’ rights and dignity by delivering care without judgment or discrimination, using professional judgement
- Utilised critical thinking skills to assess changes in patient conditions, recognize complications and intervene quickly and appropriately
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes
- Increased quality of care by participating in ongoing professional development opportunities such as workshops, conferences, and online courses.
- Provided emotional support to patients'' family members during critical incidents, strengthening overall trust in the healthcare team.
Registered Nurse Clinical Coordinator
Ballarat Health Services
11.2012 - 11.2020
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms
- Investigated and resolved issues affecting hospital operations and patient care
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies
- Communicated with healthcare team members to plan, implement, and enhance treatment strategies
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations
- Provided skilled, timely and level-headed emergency response to critically ill patients
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care, and rehabilitation
Endorsed Enrolled Nurse
Gandarra Palliative Care Unit
02.2009 - 11.2012
- Administered medications via oral, IV, and intramuscular injections and monitored responses
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions
- Updated patient charts with data such as medications to keep records current and support accurate treatments
- Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals
- Helped patients eat and drink when necessary for safe consumption of food consistent with recovery guidelines
- Documented nursing services provided and uploaded to comprehensive tracking systems for health records and billing
- Provided exceptional care to all patients and families with dignity and compassion
- Communicated with healthcare team members to plan, implement, and enhance treatment strategies
- Collaborated with senior nurses to ensure high level of quality care given to all patients during their last days/weeks
- Assessed patient conditions by performing thorough examinations and asking appropriate medical questions
Business Manager
Commonwealth Bank of Australia
01.1987 - 01.2004
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently.
Education
Specialist Palliative Care Certificate - Nursing
Flinders University
Adelaide, SA06-2023
Post Graduate Certificate - Education
University of Ballarat
Ballarat, VIC11.2014
Certificate IV - Nursing
University of Ballarat
Ballarat, VIC01.2009
Skills
- Advocacy
- Excellent Time management ability
- Excellent Organizational skills
- Adaptability
- Excellent Decision making skills
- Interpersonal communication
- Professionalism
- Excellent communication
- Clinical documentation
- Active listening skills
- Adaptability and flexibility
- Excellent Critical thinking
- Excellent Multitasking Abilities
- Assertiveness
- Teamwork and collaboration
Timeline
Clinical Nurse Consultant
Specialist Palliative Care Service NW - MCH Hospital & Community
05.2023 - Current
Clinical Nurse Specialist
Specialist Palliative Care Service NW - Burnie, TAS
12.2021 - Current
Community Palliative Nurse
Ballarat Hospice
11.2020 - 11.2021
Registered Nurse Clinical Coordinator
Ballarat Health Services
11.2012 - 11.2020
Endorsed Enrolled Nurse
Gandarra Palliative Care Unit
02.2009 - 11.2012
Business Manager
Commonwealth Bank of Australia
01.1987 - 01.2004
Post Graduate Certificate - Education
University of Ballarat
Certificate IV - Nursing
University of Ballarat
Specialist Palliative Care Certificate - Nursing
Flinders University
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