JACINTA SOKOLIS
Seabrook, Melbourne,VIC
Summary
Dedicated, honest and family oriented person with good communication skills, with medical administration, reception, assistant experience, food service and well experienced in fast service in high stress environments. A Medical Administrator/Assistant and receptionist with experience of strong office management skills. Proficient in Microsoft Office and multiple computer programs. Exceptional problem-solving and organizational skills. Talented at multitasking without compromising quality and meeting company guidelines. Successful at building relationships with customers to increase loyalty and repeat business. Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with a diligent and well-organized mentality. Certified in safe food handling. Retail sales assistant in product placement and merchandising. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
10
10
years of professional experience
Work History
Receptionist / Admin / Dr Assistant
One Heart Cardiology
11.2024 - Current
- Organising and promptly completing a successful cardiologists timetable. Guiding and completing complex tasks and requests from himself and patients.
- Adjusting appointments urgently for the cardiologists needs when caught up at the hospital.
- Demonstrated strong multitasking abilities while managing numerous tasks under tight deadlines.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Medical Administrator/ Receptionist
Eye Surgery Associates
02.2023 - 11.2024
- Received, recorded and filed medical payments by check, cash, and credit card.
- Addressed patient inquiries promptly, providing clear explanations about Medicare coverage, billing processes, or other concerns as needed.
- Listening and following patients' needs regarding their health and safety within the clinic by coordinating with clinical staff for smooth transition between appointments and procedures.
- Reviewed and sent medical records to other medical practices upon request.
- Maintained a safe and clean work environment by adhering policies and performing routine equipment maintenance checks as a Work health and Safety officer.
- Managed appointments, registrations and patient relations.
- Aided with prescription refill requests.
- Double-checked forms for accuracy and completion in terms of admission
- Stocking up specialists information packs regarding multiple types of eye treatments, conditions and types of surgery fitting the doctors needs of their type of speciality
- Opening and closing the clinic following cleaning and stocking procedures
- Preparing dictaphones and uploading final files for the communications team to complete letters.
- Processing referrals and correspondence on patients files to then be triage by our clinical team.
Retail Sales Assistant
ALLY FASHION
05.2022 - 09.2022
- Completing weekly markdowns throughout the whole store
- Assisting with mannequin changing and clipping posters in display windows.
- Completing and submitting hourly reports on time.
- Unpacking large amounts of stock and displaying them throughout the store matching the color theme of each wall.
- Completing set modules and tasks sent through AF hub system before the due time, sending photos and approvals through the virtual merchandiser and manager.
- Successfully completing EOD procedures handling and counting money ensuring there is no variance.
- Calculating daily, weekly and monthly budgets and wage percentages within work booklets and online emails.
- Recovered store throughout the day making a presentable clean environment for all customers and staff.
- Upselling items with purchases eg, bags or accessories.
Barista, Sales Assistant/ All Rounder
DANIELS DONUTS
09.2019 - 02.2023
- Created a wide variety of hot and cold beverages with consistently positive customer satisfaction.
- Answered enquiries about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Mentored new team members on POS system operations, customer service strategies and sale goals
- Worked closely with the shift manager to solve problems and handle customer concerns.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used slow periods to restock supplied throughout the store.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Managing and serving 100+ customers throughout shifts
Birthday Party Host
Hijinx Playcentre
03.2016 - 10.2019
- Ensured a memorable event for clients by creating personalized and themed party environments.
- Enhanced guest experiences by organizing and executing engaging birthday party activities.
- Maintained high standards of cleanliness and safety within the party area, contributing to positive client reviews and recommendations.
- Collaborated with team members to efficiently coordinate decorations, food service, and entertainment for successful parties.
- Resolved conflicts to restore customer satisfaction.
Education
CERT III - HOSPITALITY
William Angliss Institute
01.2019
Skills
- Staff supervision
- Employee training
- Office administration
- Organization skills
- Telephone skills
- Honest and Ethical
- Reliable and Responsible
- Inventory stocking
- Cash register Operations
- Policies and Procedures
- Relationship Building
- Calm and Professional Under Pressure
- Issue and Complaint resolution
- Multitasking and Prioritizing
- Responsible
- Cleaning and sanitizing
- Work task prioritization
- Problem solving
- Workload management
Timeline
Receptionist / Admin / Dr Assistant
One Heart Cardiology
11.2024 - Current
Medical Administrator/ Receptionist
Eye Surgery Associates
02.2023 - 11.2024
Retail Sales Assistant
ALLY FASHION
05.2022 - 09.2022
Barista, Sales Assistant/ All Rounder
DANIELS DONUTS
09.2019 - 02.2023
Birthday Party Host
Hijinx Playcentre
03.2016 - 10.2019
CERT III - HOSPITALITY
William Angliss Institute
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