Jacinta Rose Laird
Summary
I am an enthusiastic and adaptable team player who is keen to learn, build upon my skill set, and contribute my experience and skills to the team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Reception/Coordinator
John McGrath Auto Group
11.2024 - Current
- Coordinated complex service bookings, ensuring alignment with part deliveries and warranty approval timelines.
- Developed and maintained accurate filing systems for loan vehicle agreements, daily banking, and completed job cards.
- Created and maintained a structured email inbox filing system to support workflow and communication.
- Liaised across departments, building strong working relationships and providing ad hoc support to ensure smooth operations.
- Audited job cards and supported end of month invoicing processes.
- Managed the majority of customer communications for the Service Department via phone, email, and SMS.
- Created and maintained Excel logs for stocktake and vehicle tracking for workshop use.
Receptionist
Aquatic Achievers Swimschool
01.2022 - 10.2024
- Managed daily operations, including opening/closing procedures, till reconciliation, and shift coordination.
- Provided a high level of customer service, resolving billing issues, managing bookings, and supporting class logistics.
- Main point of contact for customers, including managing phone calls and emails on a day to day basis.
- Trained and supported new reception staff and advisors, ensuring consistent front desk operations.
- Communicated effectively with management on financial matters, class enquiries, and client needs.
- Onboarded new clients through facility tours, registration, and clear explanation of procedure and billing.
Administrative Assistant
Aquaflo Irrigation
07.2021 - 01.2022
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Liaised between clients and vendors and maintained effective lines of communication.
- Volunteered to help with special projects of varying degrees of complexity.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Assisted coworkers and staff members with special tasks on daily basis.
OSHC (After School Hours Career)
KIdsBiz Holidays & Sports PTY LTD
06.2020 - 07.2021
- Demonstrated excellent verbal and written communication skills while engaging with children, colleagues, and parents in a clear and professional manner.
- Coordinated daily routines including food service, activity supervision, and student transitions, ensuring adherence to health, hygiene, and safety protocols.
- Acted as a team leader in group settings by delegating tasks, providing constructive feedback, and supporting smooth team operations.
- Accurately recorded attendance, documented incidents, and communicated important updates to team leaders.
- Participated in emergency procedures (e.g., fire drills), and ensured full compliance with all safety and behavioural management protocols.
- Passionate about working with children and committed to continual learning, development, and providing high-quality care and supervision.
Crew Member
McDonald's Restaurant
10.2019 - 08.2020
- Worked front counter, drive-thru and other areas.
- Assisted other team members to achieve goals.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Prepared products following restaurant, health, and safety standards and procedures.
- Cleaned and maintained all areas of restaurant to promote clean image.
Party Host
Monkey Mania
04.2017 - 06.2019
- Decorated and set tables in accordance with party themes and age groups.
- Directed guests to correct areas for eating, dancing, and other services.
- Organized various themed parties, with coordinated decorations, menus and activities.
- Supervised children's activities, maintaining happiness, safety and well-being.
- Led creative games and activities to engage and entertain guests during events.
- Resolved conflict to maintain fun, positive and safe event environments.
- Prepared and served food and drinks to guests, meeting hygiene and safety standards.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs
Education
Year 12 Certificate
Lake Tuggeranong Collage, Act12-2018
Skills
- Confidentiality
- Document preparation
- Policy enforcement
- Multitasking Abilities
- Problem solving
- MS office suite
- Administration and operations
- Scheduling and calendar management
- Training employees
- Attention to detail
Certification
- CPR
- Full License
Timeline
Service Reception/Coordinator
John McGrath Auto Group
11.2024 - Current
Receptionist
Aquatic Achievers Swimschool
01.2022 - 10.2024
Administrative Assistant
Aquaflo Irrigation
07.2021 - 01.2022
OSHC (After School Hours Career)
KIdsBiz Holidays & Sports PTY LTD
06.2020 - 07.2021
Crew Member
McDonald's Restaurant
10.2019 - 08.2020
Party Host
Monkey Mania
04.2017 - 06.2019
Year 12 Certificate
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